SENIOR INFRASTRUCTURE TECHNICIAN – CORPORATE OFFICE (AUSTIN, MN)

HORMEL FOODS CORPORATION

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

ABOUT HORMEL FOODS

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit www.hormelfoods.com.

RESPONSIBILITIES

Provides Level II support for escalated incidents from the Service Desk.
Assists with general Teams Rooms troubleshooting.
Troubleshoots, diagnoses, and resolves problems for managed computers.
Helps establish and maintain hardware and software standards that meet users’ business needs.
Assists in the development of work processes and procedures.
Participates in IT Services project planning and implementation.
Configures and installs computer equipment.
Configures, images, and deploys standardized computer equipment to support business integrations and acquisitions.
Trains computer users in various computer-related skills.
Provides support for Android and iOS mobile devices.
Requires some travel.

QUALIFICATIONS:

Required

2+ years post high school technical education or 2+ years’ relevant experience in a Service Desk/Help Desk environment.
Successful completion of at least one formal course in computer basics or equivalent experience.
Working knowledge of the following PC software: Microsoft Windows, Word, Excel, PowerPoint, Outlook.
Strong communication and interpersonal skills.
Demonstrated strong analytical and problem-solving ability.
Demonstrated initiative to work independently and with a team.
Demonstrated adaptability to change.
Ability to install or replace hardware components, e.g., memory, SSD, etc.
Basic understanding of computer networks and components, including wireless technologies.
Demonstrated group presentation skills.
Must be able to lift personal computer equipment, up to 50 lbs.
Applicants must not now, or at any time in the future, require sponsorship for a work visa.
Applicants must be authorized to work in the United States for any employer.

Preferred

Experience creating silent install packages.
Familiarity with Macs.

LOCATION: Corporate Office, Austin, MN

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for the Senior Infrastructure Technician role is between $25,50 - $35,50 per hour, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.

BENEFITS: Other components of Hormel Foods’ total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, 401(k) with employer match, stock purchase plan, paid time off, free two-year community/technical college tuition for children of employees, and more.

TRAVEL REQUIREMENTS: 10% of the time

For immediate consideration, apply online at: www.hormelfoods.com/careers

At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.