Job Description
Job Overview:
If you are a field service professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! In this role, you will bring solutions to our customers across the US supporting our Rosemount Analytical product line. We are looking to you to be the expert in our products and the relationship with our customers. Are you seeking a new challenge and interested in working for a global industry leader? If so, we would love to hear from you!
In this Role, Your Responsibilities Will Be:
- Perform demand and contract field services, including emergency and scheduled maintenance, to support our Analytical product installed base, with a focus on Process Gas Analyzers and Gas Chromatographs
- Assist with Factory Checkout (FCO), customer-witnessed Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards.
- Consult with factory and service centers to deliver the right technical solutions, and collaborate with Sales and Business Development Managers to design comprehensive solutions for customer needs.
- Support technical training and post-sale service planning with customers to ensure effective and efficient use of our products.
- Develop and refine best practice procedures for the startup and troubleshooting of products, proactively addressing and resolving customer product and application issues.
- Manage overhead, travel, and expenses in a fiscally responsible manner, ensuring adherence to all safety, quality, and company rules and regulations to guarantee personal and workplace safety.
- Function as the strategic communication point between customers and the business in resolving warranty issues, and drive organizational accountability with regular updates.
- Stay technically proficient on new products and enhancements within the Analytical and Detection product lines through self-study and factory training.
You evaluate pros and cons, risks and benefits of different solution options. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You separate and combine activities into efficient workflows. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.
- Bachelor's degree in electronics, analyzers or technical field
- Five (5) years of related experience
- Travel required up to 50% domestically
- Legal authorization to work in the United States
- Ten (10) years of related experience in Gas Chromatograph technology
- Experience in industrial electrical instrumentation, controls maintenance, and troubleshooting, with proficiency in microcomputers and related software for system monitoring and diagnostics.
- Experience with Analytical Process Gas and Liquid applications, such as Emissions Monitoring (CEMs), DeNOx, Gas Purity, and Combustion Control
- Understanding of Modbus protocol and network communications
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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