Job Description

We are seeking a Senior Field Quality Engineer (Remote) to drive products, service, supplier, and customer quality across the region. This role leads cross-functional efforts to identify, resolve, and prevent quality issues, ensuring that Vertiv’s Quality Management System (QMS) is effectively implemented and continuously improved. The incumbent will be a key point of contact for internal and external quality audits, customer claims, supplier quality, Service quality, and will report on quality performance to senior leadership

Responsibilities:

Customer & Supplier Quality

• Deploy, train, and audit policies, standards, and procedures for all manufacturing sites, subcontractors (3rd parties), and service operations to ensure high product and service quality.
• Collaborating within business leads to taking corrective actions in response to manufacturing or service issues.
• Manage customer claims: coordination, root cause analysis, corrective / preventive actions.
• Lead contract reviews for customer requirements.
• Coordinate customer audits; ensure improvement actions are implemented.
• Support regional & global supplier quality teams and supply chain: drive supplier quality programs, supplier audits / corrective actions, documentation alignment with key suppliers.

Service & Product Quality

• Gain deep understanding of data impacting both service and product quality; analyze trends and metrics to identify issue areas.
• Lead cross-functional teams to resolve key quality issues and inquiries based on data.
• Initiate and drive continuous process quality improvements in respective areas; support roll-out of the Vertiv Operating System, with measurable progress.
• Share quality best practices across the region.

Quality Management Systems & Processes

• Manage Process Risk Analysis / RCCM (Root Cause Corrective Measures).
• Responsible for deployment, implementation, and sustainment of the Quality Management System.
• Maintain all QMS documentation: trip reports, audits, inspections.
• Periodically coordinate QMS reviews, report to regional leadership on system status and operations.
• Perform internal audits, track and report progress.
• Serve as contact / representative for external certification bodies (e.g. ISO) and lead ISO-related audits.

Reporting, Compliance & Other Duties

• Provide regular (e.g. weekly) reports on Key Quality KPIs, product and service issues.
• Ensure communication channels are effective within the business.
• Oversee special projects / assignments as assigned.
• Follow all internal Quality Management System (QMS) procedures, Vertiv trade-compliance rules, health & safety (H&S) and environmental protection policies.
• Report accidents, occupational illness, emergency situations; follow emergencies and operational controls as required.

Qualifications (Required)

• Bachelor’s degree in mechanical or electrical engineering, Quality, Manufacturing, or related professional experience.
• Significant experience (often 10+ years, depending on level) in quality management / engineering, including experience with product, service, and supplier quality in a manufacturing or technology environment.
• Proven track record leading cross-functional teams to resolve quality issues, performing root cause analysis, corrective and preventive action (CAPA) cycles.
• Experience with Quality Management Systems and ISO (or similar) certifications, including audits (internal and external).
• Strong data analysis skills — experience collecting, interpreting, and acting upon quality metrics / KPIs.
• Excellent communication and stakeholder management skills; ability to work across functions (manufacturing, service, supply chain, etc.).
• Good understanding of risk management, process mapping, and process improvement methodologies.
• Commitment to compliance, safety, environmental, H&S standards.
• High confidence abilities in leading and conducting meetings and discussions
• Experience in construction activities and manufacturing facilities
• Strong communication skills

Preferred Skillsets

• Advanced degree or certification in quality management (e.g. Six Sigma, CQE, ISO Lead Auditor).
• Experience with Vertiv or similar critical infrastructure / technology / manufacturing companies.
• Mechanical, thermal, electrical, liquid cooling systems knowledge and experience and/ or advanced knowledge

PHYSICAL & ENVIRONMENTAL DEMANDS

• Climb ladders, roof structural equipment, confined spaces, construction sites, a variety of environmental conditions 

TIME TRAVEL REQUIRED

• 75% travel