Job Description

We are seeking an experienced Senior Customer Operations Specialist to support and manage customer accounts in a fast-paced manufacturing environment. This role will serve as a key point of contact for customers, handling orders, quotes, customer requirements, escalations, and delivery-related issues.

The ideal candidate will have experience in customer operations, customer service, or order management and be comfortable working closely with internal teams including Operations, Planning, Engineering, Quality, Supply Chain, and Sales.

Key Responsibilities:

• Manage assigned customer accounts and build strong customer relationships.
• Handle customer orders, quotes, order entry, and contract reviews.
• Resolve customer issues, escalations, expedite requests, and delivery concerns.
• Coordinate with internal teams to meet customer requirements and delivery commitments.
• Communicate lead times, order status, and supply constraints.
• Track and maintain accurate customer, pricing, and order information.

Requirements:

• 5–8 years of experience in customer operations, customer service, or order management.
• Experience in a manufacturing or regulated environment preferred.
• Experience with ERP systems, preferably Oracle, is a plus.
• Strong Microsoft Office skills, including Excel and Outlook.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.