Job Description

About us

Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our Treasury America’s portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.  

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. 

To learn more about our purpose and our renowned portfolio of global brands, click here.  

About Sterling Vineyards

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.  

About the role

At Sterling Vineyards, every guest journey begins with a ride on our iconic aerial gondola. As a Seasonal Gondola Attendant, you'll be the friendly face that greets visitors, helps them board safely, and ensures they have an exceptional first impression of our winery.

This role is ideal for individuals who enjoy working outdoors, interacting with people from around the world, and creating memorable guest experiences. While you'll work closely with our maintenance team to support daily operations, no mechanical expertise is required.

Responsibilities

• Welcome guests with warmth and professionalism as they arrive for their winery experience.
• Assist visitors with safely loading and unloading the gondola.
• Provide exceptional customer service and answer basic guest questions.
• Monitor gondola operations and communicate with the maintenance team to support safe daily operations.
• Help open and close the gondola each day alongside trained team members.
• Ensure gondola cabins and guest-facing areas remain clean, organized, and presentable.
• Support ADA accessibility standards and assist guests with special accommodations.
• Participate in safety training, evacuation drills, and operator certification programs provided by the company.
• Assist the Hospitality team during busy periods and special events as needed.
• Help identify opportunities to improve guest experience, safety, and operational efficiency.
• Maintain compliance with all company safety standards and procedures.

About you

• You enjoy creating memorable guest experiences and take pride in providing warm, friendly service.

• You have excellent written and verbal English communication skills and can confidently interact with guests, visitors, and team members. 
• You have strong interpersonal skills and enjoy meeting people from diverse backgrounds. 
• You maintain a clean, professional appearance and represent the winery with professionalism and enthusiasm. 
• You are at least 21 years of age. 
• You have a valid California Driver's License and can provide proof of a good driving record. 
• You are available to work a flexible schedule, including weekends and holidays. 
• You are willing and able to complete company-provided training, including Van Driver Training, Gondola Evacuation Training, and Gondola Operator Certification. 
• You are comfortable working outdoors in a variety of weather conditions. 
• You can lift and carry up to 40 pounds. 
• You are safety-minded, attentive to detail, and committed to helping guests board and exit the gondola safely. 
• You enjoy working as part of a team and collaborating with colleagues to deliver an exceptional guest experience.

Why you’ll love it here

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. 
• We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.

We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here. 

It takes all varietals! 

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. 

All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.   

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $20 to $21 per hour, based on experience, skills, role scope, location, and business needs. 
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. 

Estimated on-target earnings: $22 to $22.10 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. 
Tips: This role is eligible for tips. Tips are paid by the customer and vary by location, shift, and customer volume.  Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 8% above base pay for some employees.

How to apply 

We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.