Job Description

Description

Who We Are 

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 

Position Summary: 

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full-faced attention, which contributes to Salt & Straw's legendary hospitality and its status as a community favorite. 

Essential Functions: 

• Attentively interact with guests throughout their visit with patience, positivity, and effervescence including upon arrival to the shop, while they wait in line, receive their ice cream, and as they check out, ensuring a wholly engaging and memorable experience.
• Maintain a strong understanding of Salt & Straw’s brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles enabling Scoopers to educate guests on what makes each flavor distinctive, share stories behind the ingredients, and provide recommendations that enhance the guest experience.
• Scoop the perfect portion for guests in line with shop standards, often working in intervals of 1-2 hours throughout the shift.
• Accurately process transactions using the POS system, handle cash, and ensure correct change is provided.
• Prepare, label, and store waffle batter; operate the waffle iron to make cones; label and store cones, maintaining a clean, front-of-house waffle station.
• Adhere to Salt & Straw's shop, food quality, and safety standards including dishwashing, preparing products according to recipes, cleaning floors and sidewalks, walls, bathrooms, and freezers, maintaining organization, and putting away delivered orders.
• Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies.
• Consolidate ice cream tubs and replenish stock from the walk-in freezer; temper tubs correctly.
• Accurately pack TPD (Third-Party Delivery) orders by following company standards and ensuring all items are correctly portioned, packaged, and labeled to maintain quality and guest satisfaction.
• Promptly answer phones, providing excellent service and responding to inquiries about products and services.
• Greet guests, facilitate the flow of the line, answer questions, explain the shop experience options, and promote online ordering and pint purchases.
• Taste/sample a scoop of ice cream daily (including, when possible, different flavors of ice cream, including flavors that might not be the Team Member’s personal preference), to be able to better communicate to customers why they might enjoy each flavor.

Qualifications

Joining Our Team 

Qualifications: To perform the job successfully, an individual should have the following qualifications: 

• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).  

• Experience in food service, fast-casual dining, or hospitality-focused industry preferred. 

Knowledge, Skills, Abilities: 

• Ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably.  

• Excellent communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.  

• Passionate about delivering outstanding guest experiences.  

• Ability to work with people of all backgrounds and identities.  

• Ability to cooperate well and work as part of a team.  

• Ability to work effectively and positively under pressure and amidst changing priorities.  

• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.  

• Fluency in English.  

• Ability to work evenings and late nights, weekends, and holidays.  

• Ability to work at least 3 shifts per week, including 2 closing shifts 

Benefits & Perks  

• Financial Flexibility: Optional earned wages access, and a 401(k) match with a 50% company match up to 1% of your salary after three months —even for part-time Team Members.
• Health & Wellness: Health & Wellness: Medical, Dental, and Vision insurance may become available upon reaching 780 hours worked within a defined measurement period, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance.
• Mental Health Support: Free, 24/7 access to licensed mental health professionals for Team Members and their families through multiple support options, including text, chat, web, and in-person sessions.
• Work-Life Balance: Flexible scheduling, one hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% of pay, and two hours of Paid Voting Time.
• Education & Growth: Up to $1,800 per year in Educational Assistance, plus career development and pathing opportunities to grow within Salt & Straw.
• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance.
• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued and respected.

Food Allergy Warning 

This position requires working in an environment where common food allergens, such as peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood, are present. If you have severe allergies, please take this into consideration when applying. Reasonable accommodations are available to support individuals with disabilities. 

Equal Employment Opportunity (EEO) Statement 

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at [email protected]. 

Work Authorization and E-Verify 

We participate in E-Verify to confirm work authorization but do not use this process to pre-screen applicants. Qualified candidates with criminal histories are also considered in accordance with applicable laws. 

Our Values 

Create the Unbelievable 

Show Up Generously 

Act with Thoughtful Curiosity 

Share Human Kindness 

Make It Count 

These values are the sprinkles on top, guiding us to create happiness through moments of wonder in every scoop, smile, and shared moment. They form the foundation of our brand and shape the culture of our workplace. 

Join us as we reimagine the ice cream experience, crafting joy and wonder, one scoop at a time.