Job Description

Scheduling Coordinator - Kentwood, MI

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognised brands and companies, is actively seeking a Scheduling Coordinator to join our Business Assurance team in our Kentwood office.  This is a fantastic opportunity to grow a versatile career in Business Assurance!

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The Scheduling Coordinator is responsible for organizing and coordinating the daily scheduling of audits between clients and auditing staff and to assign qualified auditors per industry requirements. Planning and flexibility with both clients and auditing staff schedules are a must for daily and monthly forecasting.

Salary & Benefits Information

The base wage or salary range for this position is $20 - $23/hr. Individual compensation packages are based on a variety of factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. 

In addition to competitive compensation packages, when working with Intertek, you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

• Daily scheduling of both existing and new clients.
• Scheduling clients with qualified auditing personnel using judgment with based on logistics, financial impact and time.
• Daily telephone and email interaction with clients, auditors and staff.
• Able to handle high volume of communication and requests from clients and staff.
• Track and analyze issues related to scheduling activities.
• Prepare assignment and confirmation letters to clients and auditors.
• Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

Minimum Requirements & Qualifications:

• High school diploma required with associate or higher college degree preferred.
• Minimum of 2 years in customer service working directly with customers and office staff.
• Ability to interact with clients and staff.
• Technical willingness (will be educated on industry requirements)
• Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
• Proven attention to details.
• Ability to prioritize and organize numerous clients, sales and related tasks
• Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
• Experience with electronic databases and Web based systems is preferred.
• Excellent oral and written communications skills.
• Ability to obtain, evaluate and act upon factual information.
• Ability to work alone and as a team player.
• Attendance is a key to a successful scheduling department.

 Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email  [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.