Job Description

Key Responsibilities

• Answer incoming calls professionally and provide exceptional customer service.

• Screen and prioritize communications to minimize unnecessary interruptions.

• Organize and track leads from initial contact through project completion.

• Schedule consultations, site visits, walkthroughs, and client meetings.

• Coordinate daily communication between clients, crews, subcontractors, and suppliers.

• Follow up consistently on outstanding tasks, approvals, and project milestones.

• Track signed estimates, change orders, selections, permits, approvals, and project progress.

• Maintain accurate internal and client-facing production schedules.

• Help prevent scheduling conflicts and crew bottlenecks.

• Identify missing information before it becomes a field issue.

• Organize project documentation, estimates, invoices, permits, and job files.

• Assist with purchasing, ordering materials, and delivery coordination.

• Communicate schedule updates and project changes professionally and promptly.

• Support accountability efforts with employees, subcontractors, and vendors.

• Assist in developing and improving systems, workflows, and operational processes.

• Utilize technology, scheduling software, digital workflows, and AI tools to improve efficiency.

Qualifications

• Exceptional organizational and time-management skills.

• Strong written and verbal communication abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Highly detail-oriented with strong follow-through.

• Self-motivated and proactive; able to work independently.

• Comfortable adapting to changing priorities and schedules.

• Professional demeanor when working with clients, including high-end homeowners and HOA communities.

• Dependable, trustworthy, calm under pressure, and solution-oriented.

• Comfortable learning construction terminology, project scheduling, and remodeling workflows.

Preferred Experience

• Construction, remodeling, cabinetry, interior design, or project coordination experience.

• Previous experience in a construction office, service-based business, or residential remodeling environment.

• Experience with scheduling software, CRM systems, project management tools, and Microsoft Office or Google Workspace.

You should be proficient in:

• Customer Service
• Project Management
• Scheduling Experience
• Blueprint Reading