Job Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC Document Solutions is seeking an experienced Scanning Production Manager to supervise and operate production activities concerned with all AIM (Archiving and Information Management) Services performed at the AIM Operations Center as well as those performed at any on-site at customer locations where AIM Services are being performed. Activities and responsibilities include all processes related to assuming and returning custody of customer documents, tracking and inventory control of source documents, document preparation, image acquisition and scanning, document indexing, image processing, image posting, and cloud solutions. Responsible for quality control of AIM Services. Serves as customer’s primary operations point of contact for AIM Services as well as overseeing customer service activities as related to AIM Projects.

In this role you will:

• Interfaces with customers regarding production scheduling, problem solving, job status, and general information requests. Provides other forms of customer service as required.

• Plans, directs, and is involved in the production activities and establishes production priorities for products in keeping with effective operations and cost factors.
• Inspects and maintains equipment and supplies as required for operation of the business to verify conformance to specifications. Directs setup and adjustments of all AIM equipment.
• Confers with AIM Operations Management to establish production and quality control standards and procedures.
• Develops and assists with budget and cost controls to improve cost effectiveness. Obtains data regarding types, quantities, specifications, and delivery dates of services ordered.
• Coordinates production activities with procurement, maintenance, and quality control to obtain optimum production and utilization of human resources, technology, and equipment. Develops quality standards and creates, implements, evaluates, and modifies inspection criteria and procedures with AIM management, departmental and branch managers.
• Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with project specifications and operating or production problems.
• Develops and implements operating methods and procedures designed to eliminate operating problems, improve product quality and workflow.
• Revises production schedules and clarifies priorities as the result of equipment failure or operating problems.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Maintains time and production records.
• Estimates, requisitions, and inspects materials.
• Monitors, records, and reports inventory.

Requirements:

Associates Degree; and at least three years of related training; or six years of equivalent combination of education and experience.

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.