Job Description

We're Hiring!

Scale Operator role in a scrap metal, recycling, logistics, or industrial yard environment. The position combines customer service, administrative accuracy, cash handling, dispatch coordination, and safety compliance.

Key Responsibilities

Customer & Driver Interaction

• Greet customers and drivers professionally.
• Identify material grades and direct vehicles to the correct yard locations.
• Manage difficult customer situations calmly and professionally.
• Answer and redirect incoming phone calls.

Scale Operations

• Weigh incoming and outgoing vehicles.
• Create and process scale tickets.
• Record vehicle information, material descriptions, weights, contract numbers, and load destinations.
• Ensure all transactions are accurately documented.

Administrative Duties

• Maintain purchase and sales records.
• Assign purchase order and sales order numbers.
• File, fax, and distribute scale tickets.
• Keep records organized and accurate.

Payment Processing

• Process customer payments and adjustments.
• Issue cheques and cash payments when required.
• Handle daily cash reconciliation.
• Work with buyers to adjust contract pricing when necessary.

Communication & Coordination

• Maintain radio communication with yard personnel.
• Coordinate with dispatch, operations, management, sales, and IT teams.
• Respond appropriately to emergency communications.

Safety & Compliance

• Enforce PPE requirements for visitors and drivers.
• Follow and promote safe work procedures.
• Monitor yard access and gate operations.

Key Skills Employers Are Looking For

✅ Customer service experience
✅ Strong communication skills (phone, radio, face-to-face)
✅ Accurate data entry and documentation
✅ Cash handling and reconciliation experience
✅ Ability to multitask in a fast-paced environment
✅ Basic Microsoft Office skills
✅ Attention to detail and organizational skills
✅ Ability to remain professional under pressure
✅ Safety awareness and compliance mindset

Resume Keywords

If you're applying for this position, consider incorporating relevant experience with:

• Customer Service
• Data Entry
• Cash Handling
• Transaction Processing
• Microsoft Office
• Record Keeping
• Dispatch Coordination
• Logistics
• Scale Operations
• Administrative Support
• Inventory Tracking
• Problem Resolution
• Safety Compliance
• Radio Communication
• Multitasking