Job Description

Key Responsibilities

Contract Management

• Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps. Unscheduled down time events, PM metrics, etc., to deliver service product development roadmap
• Provides guidance/input to the field on impacts of part/supplier changes.
• Implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
• Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation.
• Install & Warranty (I&W) monitoring/analysis and drive improvement projects.
• Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM.
• Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services.

Service Readiness

• Accountable for driving the service readiness throughout the Product Life Cycle of Wafer Fab Equipment
• Support Internal and External documentations review for legacy and new products
• Coordinate and implement Service Product Roadmap releases through program management process (Training, documentation, spares readiness, part repair, etc).
• Drive/ influence tool design and tooling to protect company values and services.
• Participate in Design for Install & Design for Service programs
• Works closely with business unit to introduce equipment special tooling

Field escalation support and customer engagement

• Coordinate with internal stakeholders to support strategic field requirements.
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address.
• Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request
• Responsible for field training and certification on AGS Service products, eg Troubleshooting, Digital tool dashboards
• Responsible for successful implementation of AGS Service products – eg SA parts forecasting, low cost parts adoption, repair loop qualification and fan out
• Responsible for tracking Service contract tool performance KPIs, eg Uptime, PM frequency, PM Green-to-green

Field Productivity Improvement

• Drives FSO efficiency improvements along with Field team
• Identify target improvement areas and drive related programs for Field productivity improvement.
• Drive Field Training and Certification programs on new Platforms and Complex upgrades.
• Drive field Technical capability development
• Capture Field Best Known Method (BKMs) than enables value services.
• Drive delivery of fast and effective resolutions on field issues with digital tools for service

Qualifications

• Minimum of a Bachelor's Degree required, preferably in Chemical, Mechanical, Electrical, Material Science, and/or Data Science.
• Minimum of 5-7 years of experience in quality, mechanical tooling, semiconductor product support or related field
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Semiconductor industry experience (5+) years is requires especially in Vapor Deposition

Travel: 20-30%

Must have:

• Minimum of a Bachelor's Degree required, preferably in Chemical, Mechanical, Electrical, Material Science, and/or Data Science.

• Minimum of 5-7 years of experience in quality, mechanical tooling, semiconductor product support or related field

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

• Semiconductor industry experience (5+) years is requires especially in Vapor Deposition

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$140,000.00 - $192,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.