Job Description
Job Overview:
The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation’s discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.
We are seeking a Sales Operations Manager who will report to the Vice President of Sales and serves as a key facilitator supporting the Sales organization by enabling Sales personnel to focus on customer engagement and revenue generation. This role works closely with Sales Managers across Foodservice, Industrial, Retail, and international channels to support day-to-day operational and customer requirements that help drive incremental order origination and sales growth. As an HQ-based facilitator, the Sales Operations Manager collaborates cross-functionally to address customer and Sales team requests and operational needs. Responsibilities may include supporting new customer onboarding, compiling and distributing required customer documentation, communicating sales strategies to brokers, coordinating packaging updates, managing customer portal requirements. This position requires regular coordination and communication with multiple internal departments, including Warehouse Operations, Transportation, Credit, Pricing and Promotions, Customer Service, Marketing, Quality Assurance, and other teams as needed to ensure timely and effective support for the Sales organization and its customers. Leads and manages key processes and projects that support departmental and organizational objectives. This role is responsible for overseeing process execution, driving cross-functional initiatives, and ensuring alignment across teams. The position influences stakeholders and collaborates with partners across the organization to achieve results, while operating without direct supervisory responsibility. It also identifies opportunities for process improvement and helps implement solutions that enhance efficiency and effectiveness.
For additional information, please see our “About Us” video, Our Story - Neil Jones Food Company
Key Responsibilities:
- Serve as an operational liaison between Field Sales teams and corporate functional departments to ensure effective communication and coordination.
- Monitor and review daily order delay reports and coordinate with appropriate teams to address and resolve issues in a timely manner.
- Ensure strategic initiatives, programs, and communications are effectively and accurately deployed to the field.
- Compile and produce broker sales reports for the Field Broker Manager by consolidating broker-provided data, including sales wins/losses, pipeline activity, and resource requirements.
- Support efforts to improve forecast accuracy and enhance visibility into sales performance.
Requirements:
- Bachelor’s degree in Business, Economics, Finance, Marketing, or any equivalent combination of training, experience and education that demonstrates the ability to successfully perform the key responsibilities
- Minimum of 5 years of experience in sales operations, planning, strategy, or commercial execution roles.
- Strong financial and quantitative analytical skills, with the ability to translate data into actionable insights for planning and decision-making.
- Demonstrated ability to manage cross-functional initiatives across multiple departments, with strong communication, coordination, and organizational skills; detail-oriented, self-motivated, and able to prioritize effectively in fast-paced environments.
- Ability to pass a pre-employment drug test, background check including employment and educational verification, credit screen, and to work extended schedule and weekends during the fresh pack season, typically July to early October.
Benefits:
- Medical, Dental, & Vision coverage
- 401(k) match with Traditional & Roth options available
- Company paid Life and AD&D insurance
- 10 paid vacation days, 9 paid holidays, and separate sick time
- Employee Assistance Program
- Numerous other voluntary insurance products available including Pet & Auto
- Convenient location, 2 miles west of downtown Vancouver
- Free parking
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
The Neil Jones Food Company participates in E-Verify
If You Have the Right to Work, Don't Let Anyone Take It Away
We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
