Role Overview

The Sales Operations Manager is a sales-embedded execution leader responsible for driving customer-facing, revenue-impacting commercial initiatives and sales process development. This role converts sales strategy into disciplined execution by owning day-to-day commercial project management and building repeatable sales processes. This position does not own compensation plans, quotas, or territories and is not commission-based. The role directly supports the Director of Sales by handling tactical execution, coordination, and follow-through, allowing leadership to focus on growth, strategy, and key relationships.

Key Responsibilities

Commercial Project Execution

Own and execute customer-facing commercial projects from kickoff through close-out
Translate sales strategy into clear execution plans, timelines, owners, and deliverables
Track commitments, dependencies, and milestones impacting customers and revenue
Drive closure and accountability across functional teams

Sales Process Development & Implementation

Design, document, and implement scalable, repeatable sales and commercial processes
Standardize how commercial initiatives are scoped, tracked, reviewed, and closed
Improve handoffs between Sales, Sales Engineering, Customer Service, Engineering, and Operations
Establish cadence routines, reporting formats, and execution tools
Identify process gaps and drive practical improvements

Cross-Functional Commercial Alignment

Coordinate cross-functional execution of sales-driven initiatives
Escalate risks, misalignment, or slippage with context, impact, and recommended next steps

Stakeholder & Customer Communication

Lead internal and external updates for assigned commercial initiatives
Own customer-facing communication related to schedule, scope, and deliverables
Prepare executive-ready summaries for sales leadership and customer stakeholders
Maintain organized documentation and communication records

Marketing Support

Support execution of marketing initiatives tied to sales priorities
Collaborate with Marketing on product launches, value propositions, and go-to-market efforts
Translate market feedback and customer insights into actionable inputs
Ensure alignment between sales execution and marketing messaging

Sales Operations Support

Support day-to-day sales operations and tactical initiatives
Improve visibility, predictability, and follow-through across commercial execution
Support adoption and continuous improvement of sales tools, templates, and tracking systems
Coordinate updates from internal and independent sales reps on active opportunities
Support pipeline visibility by ensuring opportunity status, next steps, and milestones are current

Required Qualifications

Bachelor’s degree
3–5 years of experience in project management, sales operations, or commercial execution
Proven ability to drive cross-functional, customer-facing initiatives
Strong project lifecycle management skills with a commercial focus
Excellent written and verbal communication skills
Highly organized, execution-driven, and comfortable working independently
Adaptable in a fast-paced sales environment

Preferred Qualifications

Experience supporting Sales, Sales Engineering, Marketing, or Customer Service
Exposure to B2B, industrial, or engineered-to-order manufacturing environments
Familiarity with CRM systems and project tracking tools
Experience with sales process documentation and workflow improvement
Project management coursework or certification (a plus)

What Success Looks Like

Sales strategy translates into executed results
Commercial processes are clear, repeatable, and consistently followed
Customers receive timely, disciplined communication and follow-through
Sales leadership can focus more on growth and strategy
Cross-functional friction is reduced without adding bureaucracy

Benefits

Medical, Dental, Vision Insurance
401(k)
Paid Time Off
Life Insurance
Short- and Long-Term Disability

You should be proficient in:

Inside Sales