Job Description

JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries.

Essential Duties & Responsibilities

• Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.
• Manage all tactical execution for promotional orders and design requests.
• Represent JUNK as the on-site brand ambassador at promotional shows and events.
• Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.
• Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.
• Manage all execution for hat and apparel patch ordering process for all business units.
• Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.
• Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.
• Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.
• Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.
• Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect.

Skills & Competencies

• Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.
• Aware of trends and merchandising in relevant industries.
• Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
• Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
• Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
• Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus.

Education & Qualifications

• Some college High School Diploma/GED Preferred.
• Experience 3-5 years Customer Service or administrative support or equivalent.
• Supervisory – No direct reports.

 Physical Requirements

• The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
• Color vision (ability to identify and distinguish colors).
• Able to hear and effectively communicate with peers.
• Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
• Required to have close visual acuity to perform computer tasks and operate other office machinery.
• Ability to move 10-20lbs occasionally throughout day.
• Able to hear a telephone ring.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.