Job Description

Job Description (SC0624)

Job Title: Sales Consultant

Department: TrailersPlus Sales

Reports To: Store Manager

Status: Hourly plus commissions

SUMMARY

The Sales Consultant (SC) is responsible for performing a variety of tasks related to the retail sale of trailers, trailer

accessories, and service. The position works closely with customers in the sales process, handling any questions, qualifying

details, and providing the necessary feedback. The position networks and negotiates deals with customers and uses online

customer management systems to maintain customer information and requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include, but are not limited to following:

● Sell trailers, trailer accessories, and service.

● Accurately represent the company’s products and discuss them on behalf of TrailersPlus.

● Develop and maintain relationships with customers via in-person visits, phone and email. Scheduling as many

personal appointments with customers as possible with provided leads.

● Identify trailers, trailer accessories, and services that will meet the customer’s needs by asking several questions and

listening to the customer’s responses and demonstrating the benefits of TrailersPlus products as they relate to the

customer’s needs.

● Know and understand all of the customer’s objections. Continue the sales presentation until all objections have been

exhausted and until the customer either makes a purchase or flatly refuses to do so, closing deals by asking for a sale.

● Understand the terms of TrailersPlus sales and collect money in the form of cash, checks, certified checks, credit cards,

financing, or approved purchase orders.

● Inform management of all critical and/or time sensitive issues in a timely manner.

● Document all customer interactions and tasks on appropriate company forms or using appropriate company computer

systems.

● Maintain the work area by cleaning and organizing as necessary, in order to promote safety, security, and a

professional appearance.

● Obtain state and city vehicle sales licenses, where required by law.

● Performs other duties as assigned.

● Responsible for generating leads in the local market.

● Ability to operate forklift and tractor. (Company certification required)

● Ability to operate power tools and welding equipment. (Company certification required)

SKILLS

● Self-motivation

● Professionalism

● Superior sales expertise, networking, and negotiating ability

● Expertise in quality customer service

● Attention to detail and organization

● Ability to absorb information in a timely manner

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed in the essential duties and responsibilities section are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training.

LANGUAGE SKILLS

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure

manuals. Also important is the ability to write routine reports and correspondence and to speak effectively with customers or

employees. Spoken fluency in Spanish is a plus.

MATHEMATICAL SKILLS

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

circumference, and volume. The Sales Consultant must also be able to apply concepts of basic algebra and geometry as needed.

COMPUTER SKILLS

Knowledge of on-line computer systems is required for successful completion of the Sales Consultant job responsibilities and

assignments. Basic keyboarding skills are also needed for efficiency.

REASONING ABILITY

Must be able to solve practical problems dealing with a variety of concrete variables in situations where only limited

standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral,

diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently

required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift

50-75 lbs, and climb ladders.

WORK ENVIRONMENT

The characteristics of the work environment described here are representative of those an employee would encounter while

performing the essential functions of this job.

The employee may be exposed to wet and/or humid conditions, as well as outside weather conditions during the performance

of the job responsibilities. The employee may also be required to move mechanical parts and may be exposed to materials as

described in MSDS documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential

functions upon request.