Job Description

Sales Audit Specialist – Key Responsibilities

General Duties

• Respond to customer inquiries regarding account details, invoices, tickets, statements, and billing issues.
• Run and clear daily sales exceptions; release tickets for billing.
• Generate and review various daily reports.
• Process invoice corrections and offline credits (MRAs).
• Manage donation accounts: secure approvals, enter parent orders, submit MRAs, and perform month-end cleanup.
• Conduct weekly cash detail reviews and resolve discrepancies with locations.
• Investigate and resolve cash/credit account variances.
• Submit account clearings via ServiceNow.
• Maintain and monitor tax-exempt records and ensure proper exemption handling by area.

Credit Department Support

• Facilitate credit adjustments by gathering information, securing sales approval, processing adjustments, and communicating corrections to customers.
• Coordinate with the credit department and sales to resolve discrepancies and process approved adjustments.

Sales & Plant Support

• Process ticket changes submitted by sales or plant locations.
• Collaborate with sales to resolve exceptions.
• Support plants with haul reports and rate inquiries.
• Assist Office Managers with stockpile variance resolution during month-end.
• Submit product requests as needed.
• Monitor exempt orders and ensure valid certificates are on file.
• Provide guidance on handling returned loads, out-of-spec materials, and other operational issues.

Finance Collaboration

• Assist with internal self-audits and external audits.
• Support month-end close activities.
• Maintain records in compliance with Record Retention and MM policies.

District-Specific Responsibilities (if no Office Manager is present)

• Order and manage office supplies.
• Coordinate office lunches as needed.
• Reconcile PCard transactions monthly.
• Handle district-specific billing items (e.g., rail, barge, ship, transfers).

Minimum Education and Experience

• High school diploma, GED, or equivalent experience
• 1+ year related experience

Knowledge, Skills, and Abilities

• Data Entry
• Time Management
• Problem solving
• Detail orientated
• Communication Skills
• Confidentiality