Route Service Representative

Department: Service
Reports To: District Manager
Location: Cedar Rapids
FLSA Status: Non-Exempt
Salary Grade: $22–$25 per hour

Many of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations.

In this position, you’ll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You’ll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field.

This role requires reliability, attention to detail, and a commitment to customer satisfaction. You’ll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.

KEY RESPONSIBILITIES

• Fill in for or assist on any of our 17 service routes as needed

• Provide prompt, friendly, and effective customer service

• Load and unload delivery trucks with clean and soiled laundry

• Deliver products accurately and on time to customer locations

• Maintain customer satisfaction and professional relationships

• Manage route efficiency while following all safety standards

• Communicate positively with customers, potential customers, and coworkers

• Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)

• Properly load trucks, including organization of invoices, paperwork, bags, and garments

• Maintain account appearance (rails, hanger racks, repair bags, lockers)

• Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)

• Drive a commercial motor vehicle for up to 10 hours per day

• Lift up to 60 pounds on a frequent basis

• Maintain hygienically clean standards through proper garment handling

• Perform other duties as assigned

• Maintain regular and reliable attendance

Qualifications

• Clean driving record and valid driver’s license required

• 1–2 years of job-related and/or customer service experience preferred

• Must be 25 years of age or older

• Maintain regular and reliable attendance. Start time: 5:30 AM

• Employment offers are contingent upon successful completion of a background check and drug screening.

• For physical requirements, see Attachment A

Working Conditions

This position operates in a professional office and field environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While this role includes periods of sedentary work, some filing, lifting, bending, and standing may be required. Employees must be able to perform essential functions as outlined.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Equal Opportunity Statement

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.

Employment offers are contingent upon successful completion of a background check and drug screening.

Disclaimer

The statements in this job description describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Employees may be required to perform additional tasks as business needs require.

Attachment A – Physical Job Requirements

Physical Job Functions

• Drive truck to accounts (30–50 stops per day)

• Unload clean laundry using a two-wheel cart when possible

• Sort, collect, and gather soiled uniforms, linens, and mats

• Load dirty laundry onto the truck

• Load clean laundry for the next day’s route

• Pull laundry carts to and from the truck

• Unload clean laundry from carts into the truck

• Push uniforms along rail systems

• Load hanging uniforms onto truck racks

Critical Physical Demands

Sitting

• Frequently, while driving and completing paperwork (up to one hour)

Walking

• Frequently, during loading, unloading, and account visits; distance varies

Bending

• Frequently, up to 90 degrees, while sorting and loading laundry

Trunk Rotation

• Frequently, during loading, unloading, and carrying items

Squatting/Crouching

• Frequently, to retrieve and place laundry

Climbing

• Frequently, entering and exiting trucks and accounts (30–50 stops per day)

Reaching

• Frequently, up to arm’s length and 70 inches from the floor

Grasping/Pinching/Wrist Turning

• Continuously, when handling laundry, equipment, and driving

Finger Manipulation

• Frequently, for writing and tying/untangling bag cords

Pushing/Pulling

• Frequently, up to 10 pounds of force

Lifting/Carrying

• Continuously, up to 60 pounds, from floor to 70 inches; distance varies

Use of Feet

• Frequently, for operating vehicle pedals and walking throughout the day