Job Description

JOB SUMMARY:

Responsible for safety, quality, and financial performance of the Remote Operations Center.

Manage 24/7 remote production operation to include production planning, reliability, and operational efficiency.

Manage the ROC’s Quality Management System including assisting with Management Reviews, Audits, ISO, etc.

Manage the ROC staff to include scheduling, payroll, training & development, performance reviews and other human relations activities.

Operator development and training.

Assist with ROC recruitment and onboarding.

Manage Department Incident Reports pertaining to the ROC.

Ensure all ROC personnel stay FDA compliant through revision and yearly refresher training.

Ensure all ROC Field Coverage operators are Smith System trained and current.

Assist with ROC Projects and ROC Field Coverage assignments and schedules.

Responsible for ensuring all Field Coverage costs are transferred to an appropriate location or CR.

Develop and manage quality control processes to improve production reliability.

Work with staff, management, engineers, and customers to develop new standards for production.

Participate in and lead small improvement projects (SIP) and The Right Way (TRW) projects.

Troubleshoot systems and assist in plant operations. Solve complex problems working with manufacturing staff, contractors, suppliers and customers.

May include other responsibilities as assigned.