Job Description
Job Overview:
The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.
Key Responsibilities
Sales & Market Development
Develop and grow a profitable book of business
Execute pricing strategies including formal and silent increases
Build and maintain strong customer relationships
Identify and pursue new business opportunities
Maintain account and territory plans
Provide forecasts and market intelligence
Dispatch & Operations Leadership
Lead and manage the RMC Dispatch Center
Ensure on-time delivery and efficient truck utilization
Use demand graphing tools to optimize performance
Coordinate with plant, fleet, and QC teams
Improve morning peak and afternoon utilization
Drive proactive dispatch planning
Customer Experience
Own customer satisfaction and issue resolution
Ensure responsiveness and reliability
Set clear expectations with customers
Financial Accountability
Achieve revenue, margin, and volume targets
Track KPIs (yards/truck, loads/day, cycle times)
Support budgeting and forecasting
Cross-Functional Collaboration
Align with sales, operations, QC, and accounting
Ensure profitable execution of work sold
Team Leadership
Develop and manage dispatch coworkers
Build accountability and performance culture
Qualifications:
Education & Experience
Bachelor’s degree preferred
5+ years relevant experience
Industry experience preferred
Technical Skills
Excel proficiency
Dispatch/CRM systems (Command Alkon preferred)
Sales forecasting
Working Knowledge
Concrete mix designs
Logistics and fleet optimization
RMC cost structure
Core Competencies
Decision-making under pressure
Operational awareness
Strong communication
Accountability mindset
Success Profile
Improved fleet utilization
Increased afternoon production
Margin expansion
Improved delivery performance
High-performing dispatch team
