Job Description

Resident Field Service Technician - Mankato, MN

• Work Culture– RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package– Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation– RMS has been in business for 98 years and continues to grow. 

Responsibilities:

• Maintain Communication between customers and internal RMS departments in order to complete work and grow service labor sales.
• Utilize various computer programs and OEM software along with RMS resources to complete jobs, utilizing operator manuals, technical drawings, and electrical/hydraulic schematics.
• Perform troubleshooting and diagnostics to determine what repairs are needed, communicate needs, and make necessary repairs.
• Test equipment after repair and assembly to ensure proper performance and compliance has been achieved.
• Maintain company service vehicle, inventory, tools, and equipment adhering to DOT and MSHA compliance.
• Keep updated with knowledge of RMS and competitor products through vendor, internal, and online training.

Qualifications/Skills:

• Five (5) years of experience as a Field Service Technician for an OEM Heavy Equipment Distributor
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Exceptional skills in hydraulic and electrical troubleshooting, and repair of heavy construction equipment are required.
• Skilled in operating vehicles and equipment used for diagnostic purposes.
• Possess a current valid CDL driver’s license with a clean record, and the ability to successfully pass drug and fitness for duty tests.
• Able to complete required documentation, reports, and repairs in a timely manner exceeding deadlines while utilizing general computer applications.
• Demonstrates openness to new procedures, technology, and structure with a strong attention to detail and accuracy.
• Able to work a flexible schedule as needed with some overnight travel.
• Able to work responsibly, safely, and intelligently.
• Have the desire to take action, improve, and be appreciative.
• Possess the capability to engage and communicate with customers, co-workers, and vendors in a respectful and professional manner.
  
  

Minimum Physical Requirements:

• Push/pull up to 50 lbs
• Lift/carry up to 60 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, high steps, fingering/grasping.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive.