Job Description

Summary of Position:

This role is essential in developing and maintaining customer relationships, contributing to the yearly business plan in repair station activities. The end goal is to provide exceptional customer service and ensure all business objectives are met.

Duties and Responsibilities:

· Be the main point of contact for customer returns

· Respond to customer request for quotations in a timely manner

· Understands the value of products and provides customers with proper pricing of repairs or recommendations to purchase new product

· Provides product, service, or equipment technical and engineering information by answering customer questions and requests

· Validate customer purchase order accuracy (price, lead time, etc.)

· Enter sales orders based on customer purchase orders

· Track Repair Station sales and report to each Business Unit Manager

· Generate and maintain Repair Station price lists

· Manage customer scorecards for quality and delivery for repairs and warranty

· Issue Returned Material Authorization numbers and ensure shipment of RMA material back to USCS

· Manage inventory for Repair Station spare parts

· Review backlog for accuracy of the repair and warranty sales orders

· Liaises with the appropriate personnel within the logistics chain to organize and expedite incoming and outgoing shipments of repair orders.

· Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.

· Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value

· Contributes to effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to the issues; recommending options and courses of action; implementing directives.

· All other duties, as assigned.

Education and/or Experience:

· 2-year college degree and 3-5 years minimum related experience and/or training.

· Strategic thinker, strong analytical skills, able to synthesize considerable and complex data.

· Experience in utilizing spreadsheets and ERP systems

· Strong PC skills (Excel, PowerPoint, Word, Project, Access, Minitab)

· Aerospace or Industrial experience preferred

You should be proficient in:

• Microsoft Excel

Machines & technologies you'll use:

• ERP Software