Job Description

Title: Repair Coordinator

Location: 10105 Senate Drive, Lanham, MD - 20706

Duration: 3-6 months, with potential extension based on fit and need

Schedule: 8:30 AM – 5:00 PM (possible overtime)

Lifting Requirement: Up to 30 lbs

Interview: Onsite (30 Minutes)

Training Duration: 30 days and OJT

This is NOT a warehouse position. Please ensure candidates are aligned with a technical depot repair support environment.

The Federal Technical Center (FTC) is a premier subscriber depot supporting the U.S. Federal Government Market Division. The team delivers world class service for communication devices with a strong focus on quality, compliance, and customer satisfaction.

Position Summary

The Repair Coordinator is responsible for billing, packaging, and shipping customer owned two way radio communication devices within a depot environment. This role requires a highly organized, detail oriented individual who can manage multiple priorities while maintaining accuracy and meeting service level expectations.

The ideal candidate is self-motivated, goal oriented, and committed to delivering exceptional customer service aligned with ISO9001 standards and organizational objectives. Strong collaboration across FTC teams, service arms, and customer interactions is essential.

Key Responsibilities

• Bill, package, and ship communication devices for repair services
• Process customer equipment with a high degree of accuracy and efficiency
• Maintain detailed records and ensure compliance with service level requirements
• Collaborate with FTC teams, service groups, and customers professionally
• Communicate status updates, issues, and resolutions clearly
• Prioritize tasks effectively in a high volume, fast paced environment
• Support customer satisfaction through timely processing and quality execution
• Adapt to workload changes and support overtime needs when required

Core Competencies

• Attention to detail and accuracy
• Strong organizational and multitasking ability
• Professional communication and interpersonal skills
• Problem solving and adaptability
• Time management in deadline driven environments

Required Qualifications & Skills

• Typing speed of at least 30 WPM
• Strong written and verbal communication skills
• Experience with billing, packaging, and shipping processes
• Ability to manage multiple tasks while maintaining accuracy
• Proficiency in Google Suite and Microsoft Excel
• Ability to quickly learn new systems and processes
• Ability to work both independently and within a team environment
• Comfortable working in fast paced, time sensitive environments
• Ability to lift up to 30 lbs

Main Responsibilities

• Proficiency in Google Suite and Microsoft Excel
• Typing speed of at least 30 WPM
• Ability to lift up to 35 lbs
• Strong written and verbal communication skills
• Organizational skills and multitasking ability
• Customer service experience
• Team collaboration
• Ability to work in a fast-paced environment under time constraints
• Follow detailed work instructions
• Accountability and reliability
• Positive attitude under pressure
• Individual contributor and team player
• Strong work ethic and problem-solving skills

Key Contributions (First 90–120 Days)

Become fully proficient in using internal platforms

Transition from trainee to self-sufficient agent

Deliver consistent, high-quality performance and reliability

Software Proficiency

Oracle

Excel

Salesforce

Dialpad

Google Suites

You should be proficient in:

• Customer Service
• Troubleshooting Skills
• Billing Processes
• Packaging Processes
• Shipping Processes

Machines & technologies you'll use:

• Google Suite
• Excel