Job Description

JOB DESCRIPTION

Position summary: Provides rental equipment to customers in our marketing area.

General Purpose: To assist customers (internal & external) in obtaining rental equipment appropriate to their needs, when needed.

Role qualifications:

• Must be knowledgeable on the equipment we rent (material handling and construction types)
• Must have excellent customer service attitude.
• Must partner with sales and service teams to ensure effective response to customers.

Position responsibilities:

• Take phone calls for rental equipment.
• Fill customer and internal requests – check all resources if equipment isn’t readily available in fleet.
• Input trucking data into electronic logs.
• Work with outside freight carriers for out of state shipments.
• Place orders for any re-rents from outside vendors.
• Prepare and follow up on rental quotes.
• Enter hour meter readings in system on rental contracts.
• Close and invoice rental orders.
• Initiate rental orders and generate/distribute shippers.
• Process vendor invoices for payment
• Manage the check in and check out of each rental and ensure that all attachments (forks, LP tanks, attachments, etc.) are returned at check in.
• Review the general condition of rental equipment upon return and make sure damages are billed to customer if appropriate (coordinate through service dept).
• Maintain rental equipment status in Quipware.
• Ensure all rentals are ready to go per customer’s delivery request.
• Assist credit department with customer billing issues
• Manage hour meter readings on long term rentals.
• Performs other duties as assigned

Essential skills and experience:

• Demonstrated customer service orientation.
• Ability to organize and manage multiple priorities
• Excellent interpersonal and communication skills
• Good computer proficiency
• Must be certified to operate powered industrial equipment.
• Commitment to company vision and mission

Nonessential skills and experience:

• Awareness of lean business principles
• Awareness of all aspects of our business and company (other departments, other divisions)

Reporting to this position: No direct reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Physical demands: Employee is required to frequently sit, walk, talk, and listen. Employee is required to frequently use hands to finger, handle, or feel objects or controls, including products we rent, computer and other office equipment. Employee must often stand and walk, and lift and/or move up to 50 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate (general office area); however, while performing the duties of this job, the employee is exposed to noisier shop environments. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

General sign-off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

EEO Statement:

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.