The Remote Support Engineer, reporting to the Remote Support Supervisor provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. This position will be supporting Rockwell Automation Control Products such as Circuit Breakers, Circuit Protection, Signaling Devices, Motor Starters, Printers/Plotters, and Rockwell Automation Communication Devices.

This is a hybrid role based in Milwaukee, WI.

Your Responsibilities:

Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to design engineering/software engineering
Provide support to customer/users where the product is highly technical or sophisticated in nature
Support Rockwell Automation portfolio of Industrial Controls/Electronic Power Components solutions including network communication protocols, ex. Ethernet, DeviceNet, Logix etc.
Serve as company liaison to the customer, supporting multiple product families and various types of customer inquiries
Manage customer interactions, set expectations, capture the issue/resolution/steps taken to troubleshoot,, execute the process and follow up in a timely manner
Update and authors technical notes and other documentation with solutions to commonly experienced issues, how-to guides, videos, etc. to improve customer satisfaction and acceptance

The Essentials - You Will Have:

Bachelor's degree
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Also Have:

2+ years of relevant experience
Experience with Rockwell automation products
Experience with industrial controls
Experience in Electrical or Controls Engineering
Ability to work between 8AM to 5PM with some evenings and weekend support, as needed

What We Offer:

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

You should be proficient in:

Electrical Troubleshooting Skills
120/208/240/480 Voltage Systems