Job Description

Technical Summary

The Field Service Technician is a highly technical, field-based role responsible for the installation, commissioning, troubleshooting, repair, and optimization of industrial machinery and automation systems at customer sites across North America. The position requires strong electrical, mechanical, and controls knowledge, with the ability to diagnose complex system-level issues under demanding field conditions. When not actively assigned to service calls, the technician will proactively engage customer sites to assess equipment condition, identify failure risks, and recommend parts or service solutions. This role includes a light technical sales component and extensive travel with no fixed working hours.

Primary Technical Responsibilities

·Diagnose, troubleshoot, and repair complex mechanical, electrical, pneumatic, and electromechanical systems on Itipack machinery & strapping head units.

·Interpret and work from electrical schematics, wiring diagrams, and technical manuals with intermediate-to-advanced proficiency.

·Troubleshoot and support Allen-Bradley and Siemens PLC-based control systems, including HMIs and Variable Frequency Drives (VFDs).

·Perform I/O checks, fault analysis, parameter verification, and basic program-level diagnostics on PLC and HMI systems.

·Commission new equipment, including mechanical alignment, electrical verification, safety checks, and functional testing.

·Restore equipment to OEM specifications by repairing or replacing defective components and assemblies.

·Identify root causes of equipment failures using systematic troubleshooting methodologies.

·Conduct proactive, unscheduled drop-in visits to customer sites to evaluate machinery condition and reliability.

·Assess wear components and system performance, recommending replacement parts, upgrades, or corrective actions.

·Provide technical input to support parts sales, service proposals, and equipment upgrades.

·Document all service activities through detailed service reports, failure analysis reports, and parts usage documentation.

·Maintain compliance with electrical safety standards, lockout/tagout procedures, and customer site safety requirements.

·Stay current with automation technologies, industrial controls standards, and company product updates.

Technical Qualifications & Experience

·Post-secondary diploma or degree in electrical, mechanical, electromechanical, or automation-related discipline.

·Strong mechanical aptitude with hands-on experience servicing industrial machinery.

·Intermediate knowledge of electrical schematics, control panels, and industrial wiring practices.

·Working knowledge of Allen-Bradley and Siemens PLC platforms, HMIs, and VFDs.

·Proven ability to troubleshoot control systems, sensors, motors, drives, and safety circuits.

·Strong analytical and problem-solving skills with a methodical troubleshooting approach.

·Ability to work independently in the field with minimal supervision.

·Comfort working long hours under variable schedules with no fixed daily start or end times.

·Excellent technical documentation and communication skills.

Travel, Schedule & Work Authorization

This position requires extensive travel, typically three (3) weeks per month, primarily to customer sites throughout the United States and Canada. Travel frequently involves extended workdays and time away from home. The company will sponsor and apply for a U.S. work visa as required. Dual Canadian–U.S. citizenship is considered a strong asset. A valid driver’s license and passport are required.

Additional Requirements

Successful candidates will be required to complete a criminal record check as a condition of employment.

You should be proficient in:

• Mechanical Troubleshooting Skills
• Electrical Troubleshooting
• Electrical Repair
• Pneumatics Troubleshooting
• Service
• Maintenance and Repair Skills
• Hydraulic Systems & Components

Machines & technologies you'll use:

• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC) (Allen Bradley)