Job Description

Description

The Regional Service Leader is responsible for leading, mentoring, and managing the Field Service Technicians within a defined area.

Requirements

• Leading, mentoring and managing
• Training and Safety
• Logistics
• Profit Accountability
• Customer Satisfaction
• Communication Liaison between Service Technicians and Internal/External Customers
• Backup to Service Technician
  

Education and Experience

• Requires 2 years of trade school or equivalent in field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities

Communication/Language Skills

• Excellent communication skills (written and verbal) is a must
• Ability to read and comprehend documents and follow simple instructions

Technical Competencies

• Proficient in MS Office products
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits and three-phase power

Behaviors/Work Environment/Physical Requirements

All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.

Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.

Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.

Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job. Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.

Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.

Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.

Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Competencies: Extreme attention to detail and accuracy. Must be flexible to work days, nights or weekends if necessary. This position has a varying work schedule and is required to participate in an on-call shift rotation. Some travel may be required. Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.

Safety: Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. Must be able to successfully pass a drug screen, background check and have a clean driving record.

• Ability to lift and/or move up to 50lbs
• Ability to stand, walk, bend, kneel, crouch, climb, and use hands to grip regularly
• Specific vision abilities required by this job include; close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Prolonged sitting and standing
• Maintain a professional appearance and grooming standards as outlined