POSITION SUMMARY

Under minimal supervision, provide on-site installation, maintenance, troubleshooting, and repair of company products and systems at customer locations. This role supports a range of field service needs, including system hardware, software, and networking, while working directly with customers to ensure reliable equipment performance and minimize downtime. The position requires approximately 20–30% domestic travel.

ESSENTIAL FUNCTIONS

Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
Perform preventive maintenance with little supervision. (Essential)
Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)
Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
Identify and escalate design issues to engineering and management for resolution. (Essential)
Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)
Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).
Act as a customer contact for technical and service-related problems. (Essential)
Must be able to guide other field technicians and field service engineers. (Essential)
Train and mentor Field Service Technicians levels I-II-III. (Essential)
Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)
Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Perform other duties as assigned. (Non-Essential)

EDUCATION & EXPERIANCE

Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.
Experience
Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.