Job Description

Job Title: Regional Support Technician

Location: Chicago, IL

Job Summary:

Our Client is hiring for a Regional Support Technician.

You'll play a vital role in maintaining and supporting robotic systems across the Chicago region. This position involves extensive travel, providing technical expertise, and ensuring top-notch customer satisfaction. If you're skilled in mechanical, electrical, and robotic troubleshooting, and committed to safety and service excellence, we want you to apply!

Key Responsibilities:

• Perform preventive and emergency repairs on robotic systems to ensure optimal functionality.
• Serve as a technical support resource for fellow team members, offering guidance and assistance.
• Conduct comprehensive technical training sessions to enhance the skill set of colleagues.
• Prioritize safety in all tasks, adhering to protocols both on-site and internally.
• Manage equipment maintenance and spare parts inventory efficiently.
• Collaborate with Regional Sales Managers to streamline service support activities.
• Foster a positive work environment and promote teamwork among team members.

Qualifications:

• Associate's Degree (AA) and a minimum of six years of relevant experience and/or training.
• Willingness to travel extensively with a valid driver's license and comprehensive automobile insurance.
• Proficient in mechanical, electrical, and robotic troubleshooting and repair.
• Strong customer service skills with a focus on maintaining positive client relationships.
• Experienced in providing phone support and troubleshooting repairs.
• Ability to handle service trip reports and organize spare part orders effectively.
• Demonstrated capability in resolving safety and service-related issues.
• Previous experience in a similar field service position.
• Must reside in the Chicago region or nearby.

Why is This a Great Opportunity:

• Join a reputable and well-established company with a longstanding client base.
• Competitive salary with potential for significant overtime earnings.
• Generous benefits package including an excellent 401K match.
• Opportunities for professional growth and development within the company.
• Work within a supportive team environment focused on achieving excellence in service delivery.
• Rotational on-call schedule with weekends off every fifth week.
• No sponsorship available.

Note: This is not an entry-level position; candidates must have substantial experience and expertise in mechanical, electrical, and robotic systems. The role involves 100% regional travel within the Chicago area.

Must-Have:

• Valid Unrestricted Driver's Liscense
• Auto Insurance
• Tools

You should be proficient in:

• PLC Troubleshooting Skills
• Creating Preventive Maintenance Plans
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Hydraulics Experience
• Troubleshooting Industrial Automation Equipment
• PLC Programming Experience
• PLC Wiring Experience
• Experience in a Manufacturing Environment
• OEM (Original Equipment Manufacturing)

Machines & technologies you'll use:

• Programmable Logic Controller (PLC) (Fanuc, Allen Bradley)