Job Description

About the CompanyAbout the RoleResponsibilities- Handle customer orders courteously and efficiently. Be sure to obtain detailed assignment information from customers utilizing the company Work Order Form.

• Apply active listening skills and ask job related questions to ensure the best recruitment and placement of qualified temporary employee(s) for customer’s open orders.
• Ensure the timely handling of all orders received and verify that all callbacks and other standards are always being met.
• Interview and test applicants to evaluate their qualifications for assignments.
• Actively recruit temporary associates to maintain a consistent flow of candidates.
• Seek new methods of recruiting temporary associates and continue to current recruiting sources that have been effective.
• Assign/place qualified temporary associates to customer work orders.
• Provide detailed assignment information and details to temporary employees to ensure they are prepared for the assignment.
• Monitor temporary employee attendance and performance.
• Troubleshoot to resolve the problems or complaints of customers and temporary associates.
• Organize and prioritize own workload to meet current needs.
• Recruit temporary associates to form a pool of applicants for high demand skill set.
• Answer telephone to provide desired information for customers and temporary associates.
• Maintain customer and temporary employee records to ensure completeness and accuracy.
• Document all employee and customer information into Avionte software system.
• Protect the confidentiality of all our customers and employee information.
• Performs other related duties as assigned.

Qualifications- High School diploma or equivalent required; bachelor's degree or equivalent business experience.

• At least 2 years of previous customer service or related business experience. Some basic knowledge of recruiting or human resources from an (office environment, classroom, internship, or as a volunteer).

Required Skills- Language: Excellent communication skills oral and written. Ability to work in a fast paced and ever-changing environment.

• Reasoning: Excellent organizational skills and ability to shift priorities and multi-task within a fast-paced environment. Ability to influence the opinions or decisions of others (e.g., customers and temporary associates).
• Software: Proficient computer skills Word, Excel, Outlook, and Avionte Staffing Industry software.
• Other: Professional appearance is required.

Preferred Skills- Bi-lingual (English/Spanish) preferred.

• Effective interpersonal skills to interact and service both customers and temporary associates.
• Ability to retain information (e.g., policies, procedures) or find it as needed.
• Ability to access areas where needed people, information or equipment are located.
• Ability to understand and accurately apply basic math skills.
• Ability to make competent use of work-related equipment and materials.
• Cooperative, team oriented, patient, calm under pressure, and able to work independently.

Pay range and compensation package

You should be proficient in:

• Bachelor's Degree
• Language: Spanish
• Recruiting
• Scheduling Experience
• Staffing

Machines & technologies you'll use:

• ATS