Job Description

Description

GENERAL FUNCTIONS

This is a professional position that performs a variety of clerical/support activities that create efficient and effective communication within the organization.

Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Greets, assists, and announces consumers and visitors.
• Schedules psychiatry, psychotherapy, and nursing appointments for WHCG clients.
• Responsible for making daily telephone appointment reminders.
• Answers and routes incoming telephone calls; checks voicemail and returns calls and/or forwards voicemails received hourly.
• Processes new referrals for Whole Health Clinical Group.
• Responsible for ensuring accurate insurance information is collected.
• Collects and documents payment for services rendered at WHCG.
• Scans and enters data in the computer system pertaining to identification cards, insurance cards, consents, and other paperwork.
• Responsible for ensuring client forms are completed and gathering annual paperwork for clinic.
• Coordinates scheduling with internal and external professionals of their consumers appointments.
• Prepares correspondence for staff and makes copies as needed.
• Files paperwork into Whole Health Therapies, Targeted Case Management, and Community Support Program files in a timely manner.
• Distributes/prepares mail daily.
• Arranges for interpreter services for clients as needed
• Records maintenance requests for WHCG facility residents.
• Distributes and collects quarterly Satisfaction Surveys

• Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)
• Other duties as assigned (Required language)

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)
Minimum Required Education: High School Diploma/GED required
Minimum Required Experience: Minimum of 2 years’ experience as a receptionist. Behavioral Health experience preferred.
Required License – Certification – Registration:
Issued By Governing Body (if applicable): N/A
Travel Type: None

Knowledge, Skills, & Abilities:
• Proficiency with Microsoft Word and Excel
• Experience with Electronic Health Record (EHR), preferred.
• Ability to type a minimum of 50 wpm.
• Professional workplace appearance and conduct; friendliness and courtesy to consumers, co-workers, peers, and vendors.
• Effectively communicates and develops good working relationships with leaders, peers, and others.
• Reliability in reporting to work regularly and on time
• Must possess good communication, listening, writing and organizational skills.
• Ability to communicate clearly, both orally and in writing.
• Ability to operate a computer, printer, fax machine, and other equipment as necessary to complete daily tasks.
• Excellent writing skills with minimal errors
• Ability to communicate effectively over the telephone, by computer and in person.
• Ability to perform well in a fast-paced work environment.
• Knowledge of medical transcription guidelines and practices is desirable.
• Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
• Gaining Voluntary Compliance: Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies.
• Listening: Understands and learns from what others say.
• Coachable: Being responsive to feedback and carrying out tasks as directed by the manager.

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Work is performed largely in an office environment utilizing various office equipment including, but not limited to, a personal computer, copy machine, fax machine, and multi-line phone.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions. Hours of work will generally be during regular business hours and average at least 40 hours a week.