Job Description

Title of Role: Receiving Supervisor

Department: Logistics

East West Tea is seeking a talented, passionate, and experienced Receiving Supervisor to join our Warehouse team! 

The Receiving Supervisor will lead all inbound receiving, raw material and packaging warehouse operations, and inventory accuracy functions – ensuring every receipt is accurate, traceable, food-safe and put away on time. Overseeing the full receiving cycle – from appointment scheduling and dock management through unloading, inspection, lot/COA/expiry capture, system receiving, put away, and location accuracy. Ensures full traceability and compliance with GMP and CFR Part 111 requirements, maintains robust SQDCP metrics, and drives continuous improvement in dock-to-stock speed, receiving accuracy, and inventory integrity. 

WHO WE ARE:

We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are Intentional – we chose to lead with positive intent. Mindful – we are present and aware of how we show up in the world. People – we value and respect all people and communities. Authentic – we are real and transparent with everything we do. Committed – we are committed to quality products while sustaining our planet. Trust – we consistently align our words with our actions. 

OUR INVESTMENT IN YOU:

• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise? 
• This position is located in Eugene, Oregon 
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work. 
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture. 
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love. 
• We believe in investing in you and your growth and development. 

WHAT YOU’LL OWN: 

Receiving and Inbound Operations 

• Oversees all inbound receiving operations including appointment scheduling, dock management, unloading, inspection, and counts for raw materials (RM), packaging (PKG), and returns (RTVs)
• Ensures accurate and timely capture of carrier, vendor, part #, lot #, vendor lot, PO, quantity received, UOM, number of units, unit type, pallets, pallet type, BOL pick-up date, COA compliance, and damage on every receipt
• Manages nonconformance, over/short/damage (OS&D) reporting, and escalation to Quality and Inventory
• Manages hazmat inbound handling in compliance with applicable regulations and in coordination with Quality and Safety

Inventory Accuracy and Putaway 

• Oversees put away operations ensuring product is placed in correct, food-safe locations with full traceability
• Monitors inventory accuracy through cycle counts, location audits, and daily RM/PKG warehouse activities
• Manages hold-to-RES and disposition handoffs in coordination with Quality and Inventory teams

KPI, Reporting & Continuous Improvement 

• Owns and drives performance against key receiving KPIs: receiving accuracy %, average unload time per delivery, total deliveries by RM/PKG/Empty Pallets, total pallets received, COA compliance rate, damage rate, and FTE labor utilization
• Generates quarterly stats summaries including deliveries per month, unload time per month, average unload time, pallets received per month, and RM/PKG split breakdowns
• Contributes to development of SOPs, work instructions, playbooks, and training materials

Staff Development, Compliance and Training 

• Assures receiving and warehouse staff receive appropriate training including GMP’s, Safety, Material Handling, Equipment, and job-specific modules
• Tracks certifications, PIT, and training completion for all team members
• Ensures all receiving operations comply fully with GMP’s and CFR Part 111 Dietary Supplement Regulations

People, Policy and Organization 

• Creates and communicates work schedules to receiving and warehouse staff
• Works with P&C on recruitment and employee relations issues including hiring, performance management, and employee development

WHAT YOU KNOW AND HAVE EXPERIENCED: 

• Minimum 3-5 years’ experience in a receiving/warehouse role
• Minimum 2 years' experience with direct supervision of receiving or warehouse staff
• High level proficiency in warehouse and inventory management systems
• ERP Experience
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint 
• Ability to comply fully with GMP’s and CFR Part 111 Dietary Supplement Regulations
• Forklift certified or ability to obtain certification 

YOU’LL BE A GREAT FIT:

• Strong critical thinking ability to navigate and solve complex problems
• Solid work ethic, self-starter, and result-oriented
• Natural ability to develop strong, trusting relationships
• Enjoys collaborating with cross-functional partners
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.