Job Description

Aftermarket Materials Handler

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable.  As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. 

POSITION SUMMARY

The Aftermarket Materials Handler will pull, pack, and ship orders received by the Aftermarket Sales Representatives. They will communicate to the sales teams on order updates, company stock order statuses, and complete intercompany transfers.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values.  The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer. 

1. Receive tickets from Aftermarket Sales representatives and pull parts to fill corresponding orders.
2. Package parts for shipment to designated customers.
3. Confirm accuracy with Aftermarket Sales representatives.
4. Ship all aftermarket orders in the most cost effective and timely manner.
5. Communicate back to Aftermarket Sales personnel and customers tracking numbers for each order. 
6. Actively updates the CRM system with information regarding order and backorder status.
7. Works with shipping to optimize parts shipments and reduce shipping times.
8. Work closely with warehouse management to ensure timely and accurate order shipments.
9. Ensure all orders are entered into Rosenbauer’s defined CRM system. 
10. Update ticket changes to both quote requests and purchase orders in a timely and frequent manner.
11. Conduct frequent and documented communications with Aftermarket Sales regarding ticket status. 
12. Communicates parts needs and changes in demand to the Aftermarket Manager frequently.
13. Actively shares knowledge with fellow associates and helps team members to succeed.
14. Performs other duties and responsibilities as required by management to meet the needs of the company.

Qualifications

QUALIFICATIONS

Required Education:

• High School Diploma/GED.

Preferred Education:

• None.

Required Experience:

• None.

Preferred Experience:

• Background with parts distribution, warehouse functions, or customer service.
• Firetruck knowledge.

Position Requirements:

• Ability to follow written and verbal directions and do so with a positive attitude.
• Ability to obtain forklift certification and ATV license.
• Valid driver's license.
• Ability to recognize the importance and adherence to all safety policies in order to promote a safe working environment, for everyone at the organization.
• Ability to learn on the job and adapt to challenges.
• Strong written and verbal communication skills.
• Proficient organization and time-management skills.
• Ability to ask for help.
• Ability to work with minimal supervision and work well in a team environment.
• Understand the need to support the organization to work effectively by adhering to the attendance and punctuality standards and does not burden co-workers and supervisors unfairly with unnecessary and unplanned absences and lateness.
• Analytical and highly motivated individual with acute attention to detail.
• Able to work efficiently with Word, Excel, Outlook, Windows, and MAS500.
• Must be able to work professionally with customers, employees, Sr. Management, and Vendors.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.

Computer Skills:

• Ability to perform simple tasks, such as typing a letter and using basic commands such as setting tabs, opening, and closing files, simple formulas.
• Prior experience with a computer terminal and/or PC.

Decision Making: 

• Responsibilities are guided by a set of guidelines that provide methods for problem solving.
• Decisions are made within these guidelines initially, and a supervisor is informed afterwards.

Supervisor regularly reviews the activities to determine if the guidelines have been followed.