Job Description

Description

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. We work in person 4+ days a week.

What You’ll Do:

The Quality Technician is responsible for providing initial support to Receiving, Manufacturing, and Shipping for quality-related issues that arise.  The Quality Technician also performs product and process audits throughout the facility. 

Hours: Monday through Friday 3pm - 11:30 PM CST

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Monitors products to ensure quality standards are met
• Responds to radio calls to help identify and document non-conforming product
• Performs floor audits to verify part quality, in-process quality, and assists in process improvements
• Troubleshoots particularly complex or troublesome production problems; e.g., manufacturing process variation
• Collects and disposes of scrap, as appropriate
• Trains team members on standard work instructions and procedures, ensuring effective results
• Prepares and maintains efficiency, scrap, and test data for review
• Assists with product Quality Assurance testing
• Assists the Quality Engineer with new product introductions
• Supports and participates in process improvement activities
• Demonstrates the willingness and ability to perform all functions of the process including, but not limited to, assembly, Quality Control Analysis, pack-off, shipping, and recon of the product
• Communicates between departments and shifts, sharing pertinent information to optimize plant results
• Performs all duties, specified and otherwise, in a safe, constructive manner 
• Will perform additional responsibilities when required 

Requirements

What You’ll Bring:

• High school education or a two-year technical degree or equivalent work experience
• An excellent attendance record is required because the department is small and impactful
• Must have MS Word, Excel, and/or Google Suite experience
• Must be a team player with a positive attitude
• Must be an efficient worker who is organized and detail-oriented
• Able to work in a fast-paced manufacturing environment 
• Able to manage time effectively, with minimal oversight
• An ability to provide and accept coaching, direction, and feedback in a constructive manner
• A willingness to hold oneself and others accountable to standards and expectations
• Able to follow directions, use hand and power tools
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs) 

Not Required but Nice to Have!

• Quality Technician experience in a high-volume production environment, preferably within consumer electronics
• ASQ Certified Quality Technician or Certified Quality Improvement Associate
• Lean Six Sigma Yellow or Green Belt Certification
• Previous experience in plastic injection molding and printed circuit board manufacturing
• Not required to have pets, but highly recommended!

Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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