Job Description

Description

Job Purpose:

Monitor job and sample quality to ensure adherence to the required specifications while actively working with the facility to improve processes and enhance Client satisfaction.

Scope: Work with the employees, Client and management team to ensure products are produced to the Company and the Client’s specifications and expectations.

Essential Job Responsibilities:

• Know all safety features and safety rules.
• Safety & quality conscious at all times
• Demonstrate good housekeeping skills
• Responsible for monitoring plant adherence to company quality procedures and notifying management of deviation
• Ensure Client samples are of the highest quality through selection and inspection
• Aide in the management and training of Quality Procedures
• Aide in root cause investigation and corrective action implementation
• Manage the Nonconforming Product Procedure
• Manage Nonconformance Report data by logging the information and tracking the NCR through closure
• Ensure proper maintenance and completion of quality records for specified shift.
• Perform product inspection audits at set intervals at each machine to ensure product being produced meets or exceeds the specified standards.
• Drive the improvement of our quality metrics (Client complaints, internal nonconformance's, PPM defect rate, ect.) to meet the goals set forth by management
• Computer literate
• Sufficient organizational and mathematical skills
• Good verbal and written communication skills
• Able to work with employees at all levels of the organization
• Able read and understand a variety of instructions furnished in written, oral, diagram, or schedule form

Competencies for Achieving Essential Job Responsibilities   

• Focusing on Client Needs      
• Exhibiting Interpersonal Skills
• Quality/Attention to Detail
• Problem Solving     
• Communication Skills             
• Initiative
• Self-directed
• Planning and Organizing
• Dependability
• Accountability
• Professional Decorum
• Job Knowledge
• Safety Awareness

Qualifications

Experience In: > 3 years’ experience in commercial print and bindery operations

Knowledge

• Knowledge and understanding of commercial print terminology
• Knowledge and understanding of basic print and bindery defects
• Overall understanding of commercial print process

Technical Skills

• Direct experience using a PC computer as it relates to word processing and spreadsheets
• Excellent telephone and email etiquette
• Proficient in basic math applications
• Strong verbal and written communication skills
   

Culture and Motivational Fit

The mission for all Southeastern associates is to protect and enhance our clients’ brand. Every decision we make, every action we take with the products and services we offer needs to reflect the sole purpose of serving that mission. Our associates are expected to work collaboratively, communicate honestly and respectably, embrace change, and focus on processes that contribute to a positive client experience. We value associates that embrace new learnings and are adaptable to an ever-changing work environment.

Physical Requirements:

• Must be able to sit, stand, climb or kneel as required.
• Must have visual acuity necessary to read materials required to complete job tasks. This may include but is not limited to: video display terminals, product labels and production schedules.
• Must be able to complete repetitive motion of hands and arms to input/retrieve information from computer.
• Must be able to bend/reach to get materials from floor, high and low shelves as required.

Complexity: (Refers to complexity of analyzing data or complex issues regarding direction, problems solution and decision making)
Due the nature of print and print Client needs, problem solving and decision making during the sales and print process is necessary on a regular basis. 
 
 

Independent Thinking: (Refers to innovations or creative approaches used and indicate the frequency with which they are performed.  Indicate the degree to which this position is governed by procedures and standards).
People in this position must be able to find balanced solutions that adhere to policies/procedures and yet satisfy Client needs on a regular basis.  They must be able to bridge the gap between company and Client needs.
 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).