At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Customer Complaints Program

• Facilitate the CC process for ensuring that corrective actions are completed in accordance with relevant ISO requirements (ISO 13485, ISO 14971 & FDA 21 CFR part 820), Jabil Advance Problem Solving methods, and that documentation is complete and compliant with requirements

• As a Complaints Coordinator, the Quality Systems Engineer shall facilitate efficient and effective processing customer complaints

• Regularly communicate with Engineering, Quality, and manufacturing to implement robust CC within defined timeline
• Track and Trend CC metrics including but not limited to weekly and monthly CC metrics
• Coordinate with cross-functional team for root cause analysis and corrective & preventive actions
• Conduct Verification of Effectiveness for the CCs
• Prepare for, participate and driveCC Review Board meetings and get required support from senior management team for CC implementation
• Complete harmonization and gap assessment reviews for documents associated to CC process
• Facilitate meetings with customer to support closure of open CCs and respond to customer queries
• Facilitate investigations on Return Material Authorization requests submitted by customer
• Obtain Customer Score Cards for Jabil Healthcare and coordinate with Site Quality and the Work Cell Managers to implement actions if needed

Audit Support

• Assists with internal audits, external audits, and FDA inspections
• Participates in Second/Third party audits and provides input to Jabil response to any findings
• Acts as a member of the review room during audits.

Quality Engineering Support

• As required, assists in development of quality plans, work instructions, procedures, harmonization, periodic document reviews, change controls, process change authorizations etc.
• May perform other quality related duties and responsibilities as assigned

Job Specifications:

• B.S in a Technical or Applied Science discipline (or equivalent Quality / Process / Project / Automation / Injection Molding experience), with 3-5 years engineering experience

• Must have strong verbal and written communication and interpersonal skills

• Organizational and planning skills are required to plan, execute, and track quality commitments
• Strong problem-solving skills
• Ability to multitask and perform efficiently and independently
• Knowledge of various quality system methodologies such as 8D, Lean, 5 Why’s, Pareto Analysis, PFMEA, PPAP etc. preferred
• Internship / experience in the regulated industry with standards such as cGMP/QSR, ISO 13485 and 21CFR 820 Part 11 preferred

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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