Job Description

POSITION DESCRIPTION

You are responsible for ensuring that all fabrication, assembly, and glazing operations produce curtainwall components that meet design, dimensional, and aesthetic requirements.

• Act as the front-line authority for product quality, ensuring compliance with drawings, specifications, and customer standards throughout the manufacturing process.

• Manage Daily Operations on Shop Floor including leading inspectors, enforcing process controls, resolving nonconformances, and driving continuous improvement to reduce rework and scrap.

• Manage and Sustain Quality Assurance and Quality Control Plan for Site and Projects.

• Site Quality Metric Owner

• Key Quality Partner and Liaison between Operations, Field, Manufacturing, and Engineering.

• On Site Leadership Team

EXPERIENCE

• Preferred Associate or Bachelor’s degree in Engineering or Quality

• Minimum of 5+ years in manufacturing quality – ideally in curtainwall, façade, precision fabrication or assembly, or ETO.

• At least 2+ years in leadership/supervisory role

• Strong Knowledge of mechanical inspection methods, tolerances, and finishes

• Ability to read and interpret engineering drawings and GD&T

• Familiarity with ISO 9001 or QMS standards.

• Lean/Six Sigma Experience preferred

Overview

Quality Leadership & Strategy

• Lead and manage all quality functions across multiple curtain wall manufacturing sites.

• Develop and implement site-wide quality strategies, systems, and standard operating procedures.

• Establish clear quality expectations, metrics, and accountability standards throughout manufacturing operations.

• Drive a culture focused on quality, continuous improvement, customer satisfaction, and operational excellence.

• Serve as the primary quality leader for manufacturing operations and customer-related quality concerns.

• Ensure alignment of quality practices between facilities to drive consistency and standardization.

Team Leadership & Development

• Directly supervise Quality Leads and Quality Technicians across both facilities.
• Establish performance expectations and provide coaching, development, and accountability for the quality team.
• Conduct regular audits of technician and lead performance, inspection consistency, and documentation accuracy.
• Develop training programs and certification processes for quality personnel and production teams.
• Partner with Operations leadership to reinforce ownership and accountability for product quality at all levels.
• Lead regular quality meetings and communicate trends, priorities, and corrective actions to leadership teams.

Manufacturing Quality Oversight

• Oversee incoming, in-process, and final inspection activities for curtain wall systems and components.
• Ensure compliance with engineering drawings, specifications, tolerances, glazing requirements, and customer standards.
• Monitor production processes to identify quality risks, recurring defects, and process variation.
• Partner with Production and Engineering teams to implement corrective and preventive actions.
• Drive root cause analysis investigations using structured problem-solving methodologies.
• Ensure non-conforming materials and products are properly identified, segregated, documented, and dispositioned.
• Support implementation and maintenance of quality control plans, inspection checkpoints, and testing requirements.

Continuous Improvement

• Analyze quality data and performance metrics to identify trends and improvement opportunities.
• Lead initiatives focused on reducing scrap, rework, warranty issues, and customer complaints.
• Implement Lean Manufacturing and continuous improvement practices related to quality systems and processes.
• Develop and track KPIs including:
  • First-pass yield
  • Defect rates
  • Rework and scrap costs
  • Customer complaints
  • Audit findings
  • Corrective action closure rates
• Partner cross-functionally to improve workflow efficiency and manufacturing consistency.

Audits, Compliance & Documentation

• Ensure compliance with internal quality standards, customer requirements, and applicable industry regulations.
• Lead internal audits and support customer, third-party, and regulatory audits as needed.
• Maintain quality documentation including inspection records, corrective actions, deviation reports, and audit findings.
• Ensure accurate and timely reporting of quality performance metrics to leadership.
• Support document control processes and revision management related to manufacturing specifications and procedures.

Customer & Supplier Quality

• Act as the primary escalation point for significant customer quality concerns.
• Coordinate investigations and corrective actions related to customer complaints and field quality issues.
• Partner with Supply Chain and Purchasing teams to address supplier quality concerns and incoming material performance.
• Participate in supplier evaluations, audits, and quality improvement initiatives.
• Support project teams to ensure customer quality expectations are clearly understood and achieved.

Strengths that are important to Harmon

• Collaborate - Encourage collaboration with your peers and leaders

• Focus on results - Maintain a strong desire to execute through customer focus and attention to detail

• Do the right thing - Deliver excellence, treat each other with respect

• Be flexible - Adjust quickly and effectively to shifts in business and project needs

• Value a balanced life - Reward each other’s contributions and cultivate a welcoming environment

• Attain clarity and alignment - Ensure you have clarity and alignment before moving forward

Our Benefits

Apogee and our brands are an Equal Opportunity Employer.