Job Description

Responsibilities:  

Service Quality

1. Gain deep understanding of data that impact service and product quality
2. Lead Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data
3. Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data
4. Best practice sharing across region
5. Manage Process Risk Analysis / RCCM
6. Responsible for the implementation / deployment and sustainment of Quality System
7. Maintain documents of the Quality Management System: Trip reports, audits and inspections
8. Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation 
9. Perform Internal audits within respective areas and report its progress
10. Contact for external certification bodies and represents for applicable ISO related audits
11. Product and Service Quality
    1. Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities.  Collaborate on improvement initiatives leading to high quality level products
    2. Work with business leads to drive corrective actions for Service and Manufacturing related issues.
12. Customer Quality
    1. Customer Claims management coordination
    2. Coordinate Customer audits, and manage improvement actions
    3. Conduct contract reviews for customer contract documentation.
13. Supplier Quality (in cooperation with the Market Unit, Supplier Quality organization, and Supply Chain)
    1. Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs.
    2. Manage supplier claims processes within market unit in cooperation with Supplier Quality team.
    3. In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers.
14. Reporting
    1. Provide weekly reporting for relevant Quality KPIs, filed/ service quality and product issues
15. Others
    1. Develop and maintain effective communication within the business
    2. Performs other duties and oversees special projects and assignments as may be assigned by management
    3. Follow procedures, rules and principles of Quality Management System,
    4. Respects principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices,
    5. Follows all rules of H&S and living environment protection defines by internal procedures or communicated during trainings,
    6.  Follows required actions to prevent all emergency situations and follows operation controls rules,
    7. Reports all accidents, occupation diseases and emergency situations (where applicable)