Job Description
Job Overview:
About us:
Miraclon is the home of KODAK FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers higher quality and overall best-in-class results. With a focus on pioneering image science, innovation, and collaboration with industry partners and customers, Miraclon is committed to the future of flexo and continues to be positioned to lead the charge. Find out more at www.miraclon.com, and follow us on LinkedIn and YouTube.
Position Description:
The Quality Manager is responsible for leading and maintaining the site Quality Management System (QMS) in compliance with ISO 9001:2015, ensuring product quality, regulatory compliance, and continuous improvement across manufacturing operations. This role drives data-driven decision-making, oversees quality assurance and control activities, manages supplier quality, and leads cross-functional teams in resolving quality issues through structured problem-solving methodologies.
Job Responsibilities:
- Quality Management System (QMS) & Compliance
- Maintain and improve the site Quality Management System in alignment with ISO 9001:2015 standards.
- Ensure compliance with documented information requirements (Clause 7.5), including document control, records retention, and revision management.
- Lead internal and external audit preparation, execution, and follow-up, ensuring timely closure of findings.
- Develop, review, and approve SOPs, work instructions, and quality procedures.
- Data Analysis & Continuous Improvement
- Perform Pareto analysis on defects, nonconformances, and yield data to identify high-impact improvement opportunities.
- Analyze quality metrics and trends using statistical tools (e.g., Excel, Minitab) to support decision-making.
- Present quality performance, risks, and improvement initiatives to leadership during reviews.
- Drive continuous improvement efforts using structured methodologies (e.g., Six Sigma, DMAIC).
- Root Cause Analysis & CAPA Management
- Lead and facilitate root cause investigations using methodologies such as 5 Whys, Fishbone diagrams, and fault tree analysis.
- Develop and implement Corrective and Preventive Actions (CAPA) for internal and external quality issues.
- Verify effectiveness of corrective actions and ensure sustained resolution.
- Prevent recurrence of nonconformances through systemic improvements.
- Nonconformance & Customer Complaint Management
- Oversee the control and disposition of nonconforming materials.
- Manage investigation and resolution of customer complaints, including communication and reporting.
- Coordinate cross-functional teams to address quality issues and implement corrective actions.
- Supplier Quality Management
- Lead supplier quality initiatives including qualification, performance monitoring, and corrective actions (SCARs).
- Collaborate with suppliers and purchasing to improve incoming material quality.
- Oversee incoming inspection and testing to ensure compliance with specifications.
- Cross-Functional Collaboration
- Partner with engineering, operations, R&D, and supply chain to resolve quality issues and improve processes.
- Support new product introductions, process changes, and validation activities.
- Facilitate problem-solving discussions and quality improvement initiatives across departments.
- Team Leadership & Development
- Supervise, mentor, and develop quality team members.
- Provide training and guidance on quality standards, inspection methods, and problem-solving techniques.
- Promote a culture of continuous improvement, accountability, and engagement.
- Audit & Risk Management
- Ensure ongoing readiness for customer, regulatory, and certification audits.
- Identify quality risks and implement mitigation strategies aligned with ISO risk-based thinking.
- Monitor key performance indicators and implement proactive actions to reduce defects and variation.
Education, Skills & Experience:
- Bachelor’s degree in a technical or scientific discipline (preferred).
- Minimum 5–8 years of experience in Quality Assurance/Quality Control in a manufacturing environment.
- Experience managing audits and Quality Management Systems.
- Technical Skills
- Strong knowledge of ISO 9001:2015 standards and implementation.
- Experience with root cause analysis, CAPA, and continuous improvement methodologies.
- Proficiency in data analysis and statistical tools (Excel, Minitab).
- Knowledge of chemical or manufacturing processes (preferred).
- Core Competencies
- Data-driven decision making and analytical thinking
- Leadership and team development
- Strong communication and cross-functional collaboration
- Problem-solving and process improvement
- Attention to detail and compliance focus
- Working Conditions
- Combination of office and manufacturing floor environment
- May require participation in audits, meetings, and occasional travel
- Interaction with cross-functional teams and global stakeholders
- Key Performance Indicators (KPIs)
- Reduction in defects and nonconformances
- Effectiveness of corrective actions (CAPA closure and recurrence rate)
- Audit performance and compliance status
- Supplier quality performance
- On-time resolution of customer complaints
Comprehensive Benefits Include:
- Health, Dental and Vision
- Flexible vacation policy
- 401K
- Life Insurance
