Job Description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

About you and this role:

As a Quality Manager in the Oxygenated Solvents and Amines sector of the Performance Intermediates business within Dow Industrial Solutions you will have GMP accountability for the TCO OXO plant and interactions with downstream third party logistics/supply chain entities. You will lead and execute the business, regional, site and plant/department quality programs as defined in the Manage Product Quality (MPQ) Business Quality Strategy to enable the business to profitably meet customer and product regulatory requirements related to the quality management system, and to enhance the front-line knowledge and accountability for quality performance. Additionally, you coordinate, coach and actively promote the Plant Quality programs, required to achieve Quality goals and customer satisfaction. The responsibilities are for all products and sub-products produced in the Texas City OXO plant.

Key Responsibilities:

• Implement and maintain the business/site quality programs which align to the MPQ Business Quality Strategy at the plant level.
• Provide an effective interface between customers and the plant to ensure consistent high quality service to customers. Represent the “Voice of Customer” at the plant.
• Act as key plant interface to build or enhance relationships, services and flow of information between the plant and the customer, purchasing, supply chain, research, product stewardship and commercial organization related to the product quality / regulatory requirements related to the quality management system.
• Ensure that product returns and non-conforming product are appropriately managed to prevent unintended use, including disposition.
• Monitor the effectiveness of the quality management system and communicate improvement opportunities to leadership. For example, raw material quality and supplier assessments, etc.
• Generate and use quality data (customer complaints, plant metrics etc.) to enable cross functional partners to drive product quality improvements.
• Lead and participate in management of change reviews that potentially impact product quality (e.g. specification, train qualifications, plant equipment / systems, analytical testing, etc).
• Lead Food Safety Teams in TCO. Lead FAMI-QS team in TCO.
• Ensure plant Operating Discipline systems, procedures and guidelines meet quality system requirements, as appropriate (e.g. Good Manufacturing Practices for FAMI-QS, FIFRA, and Direct & Indirect Food contact, ISO 9001).
• Serve as element focal point for the quality requirements of the Operating Discipline Management System.
• Develop a thorough understanding of current Good Manufacturing Practices for Feed, FIFRA, indirect food contact, and direct food contact.
• Train and provide guidance to plant and other roles that impact product quality (e.g. laboratory, maintenance, logistics, etc) on customer and product regulatory requirements, and the use of quality supporting tools and processes to achieve plant and business goals.
• Identify and lead improvement opportunities as determined through data analysis, customer audits, Six Sigma projects, and other quality-related programs.
• Host customer and other quality related external party, including regulatory agencies (FDA, Dept of Health & Hospitals), visits and audits, in cooperation with Commercial and other functions.
• Lead / champion product quality problem solving efforts (i.e. Corrective Action Management Process, the Root Cause Investigation Process, including customer feedback, etc).
• Establish and manage the plant quality system audit program, in conjunction with Business or Site strategies
• Conduct audits of plants, labs, terminals, warehouses, contract manufacturers, distributors, suppliers, customers, etc. to ensure customer needs are met. Leverage findings to drive continuous improvement.
• Lead or participate in the review of plant and cross functional projects having a potential impact on product quality.
• Work with business and plant personnel to introduce new products as part of the product qualification process.
• Ensure quality systems tools (e.g. computer) are validated throughout the plant quality architecture.

Required Qualifications:

• A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• A minimum of 6 or more years’ relevant experience.
• Must be willing and able to travel up to 15% annually and meet all applicable requirements related to business travel (e.g., as to immigration and visa rules, public-health mandates, airline rules, etc.) into and out of (and physical presence in) various countries world wide.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications:

• A degree in Chemical Engineering or Chemistry or equivalent.
• Experience with cGMP (current Good Manufacturing Practices) for Food, Animal Feed and cosmetics is highly preferred.
• ISO 9001:2,015 experience.
• Two years or more experience in GMP roles, especially excipient or direct food GMP, is highly preferred.

Your Skills:

• Quality Management Expertise: Deep understanding of quality systems, standards, and regulatory requirements, with the ability to lead and improve quality programs across complex operations. Knowledge or experience with SAP/LIMS.

• Leadership and Change Management: Proven ability to lead cross-functional teams, drive quality improvement initiatives, and manage change related to product trials, product updates, and product quality.

• Customer Focus and Communication: Strong communication skills to represent the “Voice of the Customer,” build relationships, and ensure alignment between customer needs and internal processes.

• Analytical and Problem-Solving Skills: Ability to analyze quality data, identify trends, and lead advanced problem-solving efforts to improve product quality.

• Training and Coaching: Experience in providing expert guidance, training, and consultation to teams on quality tools, systems, and best practices.

• Audit and Compliance Knowledge: Familiarity with internal and third-party audit processes, and the ability to lead audit programs and ensure compliance with quality standards. Experience with product safety regulatory requirements, cGMP (current Good Manufacturing Practices), and ISO 9001.

Additional Notes:

• This position is located in Texas City, Texas.
• This position does not offer relocation assistance.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.