Job Description
Job Overview:
Company Overview: At SMTC Corporation, we are driven by a clear purpose: "We believe we enhance people's lives and our world every day." Our vision is to be an inspiring organization that earns the trust and admiration of our customers. As the best-in-class EMS provider, we strive to achieve the highest industry returns, driven by our passionate and dedicated employees.
Benefits Highlights:
- Competitive salary package with 401K and company match
- Paid time off (PTO) and paid holidays
- Tuition reimbursement for professional development
- Comprehensive Medical HRA Plan
- Short-term/Long-term Disability Insurance, and more.
Key Responsibilities: The Quality Manager is responsible for leading SMTC’s Quality Engineering, Incoming Inspection, and Quality Management System (QMS) functions. This role plays a strategic part in ensuring product quality and regulatory compliance across medical, aerospace, defense, and industrial markets. The Quality Manager will oversee product assurance, manage customer and compliance audits, and drive quality initiatives to meet SMTC’s commitment to excellence and zero defects. This position requires a collaborative leader with deep experience in quality management, regulatory compliance, and continuous improvement.
Duties:
- Lead the execution, maintenance, and continual improvement of the QMS, ensuring compliance with ISO 9001, ISO 13485, AS9100, and FDA regulations.
- Drive quality initiatives through risk assessment, process controls, and corrective and preventive actions (CAPA) to mitigate quality issues and improve processes.
- Oversee and participate in audits by customers and regulatory agencies, ensuring that SMTC meets or exceeds compliance standards.
- Develop and refine the product assurance program, delineating control areas, personnel requirements, and operational procedures.
- Collaborate with cross-functional teams to identify and address production issues, improve quality control, and implement corrective measures.
- Stay updated on industry developments, technical publications, and quality advancements to incorporate best practices into SMTC’s processes.
- Manage supplier quality, including conducting audits, evaluating vendor quality standards, and addressing non-conformances.
- Work closely with suppliers and Purchasing to ensure that materials meet SMTC’s quality standards and production needs.
- Establish and maintain a Supplier Quality Index, leveraging statistical methods to evaluate and retain high-quality vendors.
- Serve as a primary interface with customers on quality and technical matters, acting as a customer advocate and providing support during product conformance assessments.
- Engage with internal stakeholders and other management team members to align quality objectives with business strategies and market demands.
- Represent SMTC during customer and external audits, ensuring clear communication and a proactive approach to meeting client expectations.
- Promote the growth of Quality Engineering and Incoming Inspection staff through training, coaching, and career development initiatives.
- Lead management meetings to coordinate quality activities, establish goals, and implement organizational policies.
- Cultivate a culture of accountability and continuous improvement, aligned with SMTC’s core values, and encourage proactive quality management practices.
- Collaborate with senior leadership to develop quality-related goals, policies, and operational procedures that support SMTC’s long-term objectives.
- Prepare and manage the fiscal budget for the quality assurance program, ensuring effective resource allocation and cost management.
- Evaluate reports from the quality department and recommend adjustments to meet evolving business needs.
Qualifications:
- Bachelor’s degree in Engineering, Quality Management, or a related technical field (Master’s preferred).
- Minimum of 5+ years in quality engineering or a quality management role within a manufacturing environment; experience in medical device, aerospace, or defense sectors is highly desirable.
- ASQ certification as a Quality Manager, Engineer, or Auditor is advantageous.
- Proven expertise with ISO 9001, ISO 13485, AS9100, FDA regulations, and relevant QMS standards.
- Strong leadership abilities, with proven experience managing teams and fostering professional development.
- Skilled in data analysis, Six Sigma methodologies, and risk assessment to drive quality improvements.
- Demonstrated experience building strong relationships with internal teams, customers, and suppliers, with a customer-oriented approach to quality decisions.
Physical/Mental Requirements:
- Must be able to remain in a stationary position for extended periods.
- Regularly moves about production areas to monitor quality processes and inspect products.
- Frequently operates standard office and quality inspection equipment, including computers, measurement tools, and inspection devices.
- Occasionally positions self to reach items at various heights for inspection and auditing purposes.
- Effectively communicates with internal teams, suppliers, and customers to exchange accurate information on quality standards and requirements.
- Occasionally transports items or equipment weighing up to 25 pounds for inspection and quality assessment.
Application Process: If you are excited about this opportunity and believe you have the skills and experience required, we encourage you to apply. Please submit your updated resume highlighting your qualifications to the posting. We look forward to receiving your application and welcoming you to the SMTC team!
SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status.
If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.
