Job Description

**Quality Manager **

Department:

Quality

Classification:

Exempt

Supervisory Responsibilities:

Quality Department, including Quality Leads, Engineers, Technicians, Layout and Floor Inspectors

**Summary: **

The Quality Manager is responsible for providing supervision for the quality function in support of all products. They report directly to Chief Executive Officer. The Quality Manager will act as “Change Leader” to create a Proactive Quality Culture.

Duties but not limited to:

• Develop, implement, and maintain Quality Management Systems in accordance with industry standards such as ISO, IATF 16949, and other relevant certifications.

• Implement Quality Systems in Manufacturing process to assist in producing parts with zero defects.

• Lead root cause analysis and corrective/preventive actions to address quality issues across manufacturing operations.

• Establish quality control and inspection procedures to ensure compliance with customer and regulatory requirements.

• Drive continuous improvement initiatives to enhance product quality, process efficiency, and cost reduction.

• Collaborate with cross-functional teams (Production, Engineering, Supply Chain) to resolve quality problems proactively.

• Monitor and report key quality metrics to executive leadership and recommend strategic improvements.

• Lead internal and external quality audits.

• Manage Quality Department personnel, fostering a culture of quality excellence.

• Stay updated on automotive industry trends, regulatory changes, and technological advancements relevant to quality management.

• Provide technical support service for manufacturing quality issues

• Prepare required reports for customers regarding quality issues and prepare for customer visits

• Resolve quality issues with customers and in a timely manner

• Assist Account Managers with PPAP packages and associated documentation

• Develop Quality Results Inspections sheets and Picture Process Maps

• Assist Account Managers with Material Return Authorizations, and oversee closure and maintain customer rework authorization

• Responsible for the maintenance of quality records and providing detailed Quality reports

• Evaluate customer supplied product and give assistance as needed to quality personnel

• Serve as the customer’s voice on quality related concerns

Skills & Qualifications but not limited to:

• Bachelor’s degree in mechanical, Industrial Engineering, Manufacturing, or related field; Master’s degree preferred.

• Extensive experience (10+ years) in manufacturing quality management.

• Proven track record of leading quality assurance teams and implementing quality systems in a manufacturing environment.

• Automotive industry experience and IATF 16949 knowledge is a significant plus.

• Strong understanding of manufacturing processes, tooling, and quality control techniques.

• Demonstrated ability to analyze data, identify trends, and implement solutions.

• Exceptional leadership, communication, and interpersonal skills.

• Ability to work effectively with executive management and operational teams.

*Empire is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• You should be proficient in:

• 5 Why (Root Cause Analysis Method)
• Quality Control Experience
• Tolerance Analysis
• Quality Control Data Analysis
• PPAP Process Experience

You should be proficient in:

• 5 Why (Root Cause Analysis Method)
• Quality Control Experience
• Tolerance Analysis
• Quality Control Data Analysis
• PPAP Process Experience

Machines & technologies you'll use:

• Coordinate Measuring Machine (CMM) (Zeiss)
• Quality Control Software