Job Description

Overview

As a quality engineer, you will be responsible for managing warranty-related quality processes, analyzing warranty data, and implementing corrective actions to enhance product reliability and customer satisfaction. You will collaborate closely with cross-functional teams, including engineering, manufacturing, customer service, and supply chain, to investigate warranty issues, identify root causes, and drive continuous improvement initiatives. The ideal candidate will have a strong background in quality engineering, excellent problem-solving skills, and a customer-centric mindset.

Responsibilities

• Administer the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints. 
• Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis. 
• Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions. 
• Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions. 
• Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation. 
• Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management. 
• Collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions. 
• Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues. 
• Drive continuous improvement initiatives to enhance warranty processes, reduce warranty costs, and increase customer satisfaction.
• Other duties as assigned.

Qualifications

• BS Engineering Degree [Mechanical, Electrical, Chemical, or Industrial]. 
• Strong technical background, with knowledge of quality management systems, statistical analysis tools, and root cause analysis methodologies. 
• Experience with warranty data analysis and reporting, including familiarity with warranty management software systems. 
• Proficiency in statistical analysis tools, such as Minitab or JMP, for analyzing warranty data and identifying trends. 
• Excellent problem-solving skills, with the ability to analyze complex issues, prioritize tasks, and implement effective solutions. 
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders. 
• Customer-focused mindset, with a commitment to delivering high-quality products and services that exceed customer expectations. 
• Detail-oriented and organized, with the ability to manage multiple projects and deadlines simultaneously. 
• Demonstrated experience working with ERP systems, supporting software, and large databases [experience with SAP S/4, Cority QMS, and Salesforce preferred] 
• LEAN Six-Sigma training / certification preferred. 
• ASQ certified quality engineer preferred. 

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.