Job Description

Key Responsibilities 

• Own end-to-end management of zero-mile claims from notification through closure. 
• Lead immediate containment actions to prevent further outflow at OEM and internal facilities. 
• Perform data-driven validation of claims, including returned part analysis and NTF assessments. 
• Lead structured root cause analysis and corrective action development. 
• Coordinate cross-functional teams to implement and verify countermeasures. 
• Act as primary OEM interface for zero-mile claim discussions, audits, and follow-up. 
• Support claim disputes and cost reduction through technical justification. 
• Track and report claim trends, recurrence risk, and countermeasure effectiveness. 
• Drive prevention activities and deploy lessons learned (Yokoten). 

Required Qualifications 

• Bachelor’s degree in engineering or related discipline. 
• 3+ years of Quality Engineering experience in automotive manufacturing. 
• Experience managing zero-mile or customer warranty claims. 
• Strong knowledge of IATF 16949, OEM requirements, and problem-solving methodologies. 
• Strong cross-functional leadership and customer communication skills. 

Preferred Qualifications 

• Multi-OEM support experience (Honda, Toyota, Subaru GM, Ford, Stellantis). 
• Experience with OEM scorecards, and claim dispute processes. 
• New model launch or process change quality risk experience. 

Key Performance Indicators (KPIs) 

• Zero-mile claim volume and recurrence rate. 
• OEM response timeliness. 
• Claim dispute success rate. 
• Corrective action closure effectiveness. 
• OEM quality scorecard performance. 

Benefits Summary: 

• Medical, Dental, Vision, Prescription Drug plans  
• 401K with 4% Company Match 
• Vacation/PTO and 13 Paid Holidays  
• Bonus Program  
• FSA/HSA and Dependent Care Programs 
• Company provided Life, Disability, ADD and Business Travel Insurance 
• Various No Cost Wellness & Chronic Condition Management Programs 
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc. 
• Tuition Reimbursement  
• Career Development and Ongoing Training  
• Employee Assistance Program  
• Employee Spotlight and Recognition Program  
• Volunteer Opportunities  
• Onsite Fitness Center (vary by location) 
• Cafeteria and food markets (vary by location)  
• Onsite Health Clinic and Pharmacy (vary by location) 
    

Candidates residing 50+ miles from the work location are eligible for relocation assistance.  

Annual Salary: $70,000 - $88,000