Job Description

Description

Principal Duties and Responsibilities*:

• This position coordinates the customer complaint handling and investigation process, providing a key interface between the Customer, Quality Systems, Operations, and. Engineering.  This position also supports investigation and closure of internal and external non-conformances.
• Responsible for the initial review of customer complaints then gathering related facts and information.
• Responsible for highlighting any potentially reportable events to QS Management per applicable procedures
• Responsible for the customer complaint handling process, including assisting with assessments to determine potential reportability to customers or regulatory bodies.
• Responsible for monitoring the progress of complaint handling and investigation, working with applicable individuals and departments to ensure timely complaint processing.
• Responsible for tracking and trending complaints and preparing complaint analysis reports, highlighting any adverse trends.
• Responsible for preparing & presenting metrics for Management Review.
• Responsible for QS MRB review and approvals.
• Participates in product and process improvements, lifecycle management, risk management, and other product documentation efforts.
• Responsible for planning & performing CAPA investigations. This may include hands-on evaluation of involved parts or process.
• Responsible for contributing to the continuous improvement of OSM’s products and services.
• Perform procedures and practices in compliance with global quality & regulatory requirements to meet the needs of OSM’s customers & Quality Policy.
• Responsible for performing tasks to support the quality system and quality policy as directed by QS management.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as. computers, phones, and copier/scanner. No travel is expected.

Qualifications

Requirements

• Bachelor’s Degree in Engineering or Quality, Associate’s with significant experience
• Experience in a regulated industry (Aerospace preferred)
• Proficient with basic statistical data analysis tools and techniques
• Excellent interpersonal skills
• Ability to work in a timeline driven environment
• Strong communication skills both written & oral
• Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)

Experience:

• Aerospace or similar regulated environment: 2 year
• Complaint Investigation or Quality Engineer: 3 years
• Knowledge of AS9100D (Preferred)
• High precision machining experience (Preferred)