Job Description

looking for an experienced Quality Engineer to join its growing team. In Grandview for our Automotive and Industry team.

The Customer Quality Engineer at Sika will play a key role ensuring Injection Mold production efficiency through process design and development, and direct production support.

• Serve as customer representative for product issues (quality, deliveries and other customer requests).
• Lead and direct customer issues to closure, by gathering appropriate teams and problem-solving using tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements.
• Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level.
• Fulfills all new parts submission (PPAP) requirements.
• Provide on-site problem resolution at customer locations.
• Coordinate quarantine and containment actions at the customer locations and Grandview plant.
• Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
• Develop, implement, and deploy methods of communication of customer performance.
• Champion continuous improvement efforts to assure continued customer satisfaction.
• Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
• Provide leadership to attain Customer Quality Awards.

Qualifications

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Preferred Skills**

• Bachelor’s degree in related discipline
• 5 years of experience in quality assurance or related experience
• Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP
• Automotive experience a plus
• Knowledge of continuous improvement tools/processes to participate in projects across functional areas of the business to resolve supplier issues
• Well organized
• Solid interpersonal and follow up skills
• Computer literacy
• Strong analytical skills
• Comfortable working in a manufacturing environment

Additional Information