Job Description

Quality Engineer

About Optimas

Optimas Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:

• Teamwork

• Honesty
• Respect
• Excellence
• Accountability
• Drive

To learn more, please visit our website http://www.optimas.com

Position Overview

The Quality engineer is a dynamic, technical engineer with a passion for improving the customer experience and satisfaction within the Optimas Americas business unit.

The Quality Engineer works internal resources (manufacturing, suppliers, supply chain/operations, program management, sales, engineering, operations, data governance. Etc.) in a customer-facing role to deliver superior quality performance.

The position will focus on activities that promote overall customer satisfaction, business segment growth, strengthened customer relationships through resolution of customer issues, process improvements, and compliance activities to relevant standards.

The ideal candidate has a history of success interacting with customers in a quality capacity, knowledge of quality systems and automotive requirements, and driving cross functional initiatives to support quality performance goals. Fastener and/or distribution experience is preferred.

Main Responsibilities

• Lead the process of providing timely responses to assigned customers on quality matters (8Ds, COPQ, corrective and preventive issues, PPAP/ISIR part approvals, audit, customer visit support) using Optimas processes and problem-solving tools.
• Enhance department and organization reputation by accepting ownership for accomplishing a variety of requests to improve performance and exploring opportunities to add value.
• Understand and follow customer specific quality systems and procedures.
• Understand and comply with QMS policies and procedures.
• Support consistent implementation, auditing, compliance and evaluation of company operating processes, procedures, forms, manuals, and tools.
• Exhibit proficient interpersonal skills, with the ability to communicate effectively with customers, suppliers, and internal cross functional teams regarding technical and business matters at a level appropriate for the audience.

Key Competencies

• Functional/Technical Skills (Manufacturing/Distribution Environment).
• Customer Orientation.
• Problem Solving.
• Interpersonal Savvy/Communication.
• Listening
• Process Management.
• Drive for Results.
• Responsiveness/Sense of Urgency.
• High Sense of Accountability.
• Timely Decision Making.

Skills and Qualifications

• Bachelor’s degree in science/engineering or equivalent experience. Mechanical Engineering a plus.
• Blueprint reading. GD&T is a plus.
• 2-4 years relevant experience in a manufacturing environment.
• Significant experience with continuous improvement processes (5 why, Root Cause Analysis, CAPA).
• Working knowledge of Core Tools (APQP, FMEA, Control Plan, MSA & PPAP, CAPA).
• Knowledge of Six Sigma methodology and related tools; Green or Black Belt is a plus.
• Internal auditing or process auditing experience preferred (IATF 16949, ISO 9001).
• Process and industry knowledge.
• Automotive experience preferred.
• Fastener experience preferred.
• Business software proficiency including PowerPoint, Excel, Word, Minitab, ERP.
• Effective project management skills.
• Proficient verbal and written communication skills.

Travel

• Domestic travel (car/air) 5-10%.
• Infrequent international travel to support business demands. <5%