Job Description

Essential Duties and Responsibilities:

• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same

• Interacts with customers to drive improvement activities and ensures product and processes meet or exceed customer expectations

• Leads customer zero mile complaint process and ensure effective root cause analysis and permanent corrective action implemented in a timely manner

• Manage Sort activities associated with customer complaints

• Lead Quality activities associated with Launch of new programs through phased gate process (PEP). Responsible for PPAP package submission to the customer and associated quality deliverables. Implement Safe Launch plans to prevent internal or customer complaints

• Monitor and Manage Customer Satisfaction via web portals for customer complaint management, scorecards, and change management. This includes working with our warranty lab to improve current and future products/processes

• Promote Quality excellence in Cross Functional Teams

• Holds quality investigations and researches resolutions for quality issues and eliminating problems from recurring

• Conduct a foQus, continuous improvement, or other key project annually

• Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis

• Performs internal audits on product/processes to ensure compliance to specifications to promote customer satisfaction and zero ppm goal

• Participates in the analysis and disposition of non-conforming product as required

• Interfaces with customers to resolve quality issues and facilitates Advance Product Quality Planning (APQP) and development of work instructions for customer-specific requirements

• Provides training and support to employees on all quality concerns, customer complaints and application of quality methodologies

• Ensures compliance and safety of all activities within the organization standards and policies as well as customer specific requirements

• Performs all other duties and responsibilities as assigned

Selection Criteria

• Proven experience in customer interface roles and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc)

• Demonstrated ability to investigate quality problems and to apply sound technical judgement to develop potential solutions

• Solid familiarity with ISO 9001 or IATF16949 standards

• Demonstrated knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, PPAP)

• Demonstrated knowledge of manufacturing processes and assembly plant processes, procedures, tooling, and equipment

• Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite

• Excellent written, organizational, and verbal communication skills

• Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment

• Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner

• Detail-oriented, accurate, timely with strong analytical skills

• Highly organized with ability to work independently as well as part of a team

• Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance

• Proven experience developing work processes to improve outcomes for the team/customers

Education:

• Degree in Engineering or equivalent in education and experience.

You should be proficient in:

• Quality Inspection Experience
• Process Failure Mode and Effects Analysis (PFMEA)
• 5 Why (Root Cause Analysis Method)
• Advanced Product Quality Planning (APQP)
• PPAP Process Experience
• Automotive Quality
• IATF16949