Job Description

The Quality Engineer will be responsible for identifying root causes of failures and working with cross-functional teams to implement corrective actions. This role plays a critical part in improving product quality, reducing warranty costs, and enhancing customer experience.

Key Responsibilities:

• Investigate and analyze warranty claims to determine root causes of failures.
• Work closely with customers, suppliers, and internal teams to resolve warranty-related issues.
• Develop and implement corrective and preventive actions to improve product reliability.
• Track and report warranty trends, identifying patterns and opportunities for product improvement.
• Collaborate with engineering, manufacturing, and quality teams to address design or production issues.
• Support continuous improvement initiatives to reduce warranty costs and enhance product performance.
• Ensure compliance with customer warranty policies and industry standards.
• Provide technical support and documentation for warranty claims and resolution processes.

Qualifications & Requirements:

• Bachelor’s degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience.
• 3+ years of experience in warranty analysis, quality engineering, or a related role in the automotive manufacturing industry.
• Strong problem-solving skills with experience in root cause analysis (8D, 5Why, Ishikawa, etc.).
• Knowledge of automotive quality standards (IATF 16949, ISO 9001) and warranty management processes.
• Excellent communication and collaboration skills to interact with customers and internal teams.
• Proficiency in data analysis and reporting tools (Excel, Minitab, or similar software).
• Ability to work in a fast-paced manufacturing environment and travel as needed.