Job Description

Quality Document Manager

Location: 3411 Woodhead Dr, Northbrook, IL 60062

Hire Type: Full-Time

**Schedule: **In-Office

**Pay Range: **$85,000-$120,000

Position Summary

This role is responsible for maintaining** AS9100D** and** ISO 9001 **certification status, leading customer audits and audit readiness activities, overseeing *PPAP, APQP, and First Article Inspection (FAI/AS9102) requirements, and managing the organization's Quality Management System (QMS*). The position serves as the primary point of contact for customers, auditors, suppliers, and internal teams regarding quality, compliance, and technical matters.

This role combines strategic quality leadership with hands-on operational execution, leading customer and supplier quality initiatives, regulatory compliance programs, corrective action activities, and continuous improvement efforts.

The position oversees **AS9100/ISO *compliance, customer audits, supplier quality management, metrology and calibration systems, regulatory compliance programs, training systems,* PPAP** and** FAI **activities, and continuous improvement initiatives while driving operational excellence and customer satisfaction.

Essential Responsibilities

• Lead and maintain the company's Quality Management System (QMS) in compliance with AS9100D, ISO 9001, customer, and regulatory requirements.
• Coordinate and lead external QMS audits, customer audits, and third-party audits while ensuring continuous audit readiness.
• Complete First Article Inspection (FAI) packages, AS9102 documentation,** PPAPs**, *APQP* documentation, and feasibility reviews.
• Maintain and administer customer portals and quality software systems including 1Factory,** Exostar**, *SAP*, and related systems.
• Strong working knowledge of** PPAP**, *APQP*, *FAI/AS9102*, *CAPA*, and *root cause analysis methodologies*.
• Serve as the primary customer for quality, compliance, and corrective action matters.
• Maintain quality standards, specifications, risk matrices, and deviation request libraries.

Operational Leadership & Continuous Improvement

• Lead management review processes, reporting, and continuous improvement initiatives.
• Collaborate with Operations, Engineering, Purchasing, and Customer Service to improve overall business performance.

Preferred Qualifications

• ASQ Certified Quality Manager (CQM), Certified Quality Engineer (CQE), or Lead Auditor certification.
• Aerospace manufacturing experience.
• Experience with training systems, SCORM content development, and quality software platforms.
• Experience managing customer portals and supplier quality systems.

Key Competencies

• Strategic Quality Leadership
• Regulatory & Compliance Management
• Customer Relationship Management
• Audit Leadership
• Root Cause Analysis & CAPA
• Continuous Improvement
• Technical Problem Solving
• Cross-Functional Leadership
• Risk Management
• Communication & Organizational Skills

You should be proficient in:

• AS9100 Quality Systems
• ISO 9001 Certification Experience
• First Article Inspection (FAI)
• PPAP Process Experience
• Root Cause Analysis