Job Description

At Gatekeeper Systems, we’re revolutionizing retail loss prevention and customer safety through a powerful combination of physical deterrents and cutting-edge technology—including AI, computer vision, and facial recognition. As a global leader with over 25 years of industry excellence and a growing, diverse team of 500 employees across offices in North America, Europe, Australia, and Asia, we’re driven by innovation, integrity, and impact. Join us and be part of a mission-focused team that’s making a real difference in the future of retail, providing innovative solutions and services that redefine industry standards.

POSITION SUMMARY:

The Quality Control Technician is responsible for ensuring that all products meet established quality and safety standards before reaching customers. This role performs inspections, measurements, and documentation of product quality, supports root cause analysis and corrective actions, and collaborates with cross-functional teams to resolve issues. In addition, the Quality Control Technician assists in the Return Material Authorization (RMA) process for SmartWheel and other Gatekeeper products by evaluating returned units, performing quality assessments, and documenting findings to support corrective actions. This position plays a critical role in maintaining Gatekeeper Systems’ reputation for delivering reliable, high-quality solutions by applying technical skills, attention to detail, and adherence to quality procedures in a fast-paced manufacturing environment.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include: 

• Attractive Total Compensation Package, including annual bonus
• Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options.
• 401(k) Plan with Employer Match
• Generous Paid Time Off (PTO) policy
• Observance of 11 paid company holidays
• Various Employee Engagement Events
• Exciting Growth Opportunities
• Positive Company Culture

ESSENTIAL JOB FUNCTIONS; but not limited to:

• Make a visual product inspection and record results to a spreadsheet
• Use a product-specific meter to take quality measurements and record the results
• Read, interpret, and follow technical engineering drawings, specifications, bills of materials, and other written instructions or procedures to perform final product configuration
• Upload data to the material management system for the account manager
• Assist with problem-solving – root cause analysis – corrective actions
• Maintain accurate documentation of quality inspection results
• Perform quality work checks to assure the product meets quality standards
• Assist and/or substitute in quality control station as needed
• Maintain inventory of products in the configuration area
• Perform all work in accordance with quality standards and established safety procedures
• Small assembly tasks using common tools
• Communicates effectively with others and can function and get along in a team environment
• Maintain a clean and safe work area

QUALIFICATION REQUIREMENTS 

The requirements listed below are representative of the knowledge, skill and/or ability required.  

• Intermediate computer navigation and utilization skills
• Must be able to use a digital multi-meter
• Basic reading skills. Must be able to follow directions
• Ability to use reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Great attention to detail and self-motivation skills
• Technical problem-solving skills
• Specific technical or vocational training or certification may be required; may be required to pass ruler test
• Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

EDUCATION AND/OR EXPERIENCE 

• High School Diploma or GED
• 1-2 years of mechanical or computer assembly experience preferred

PHYSICAL DEMANDS      

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets.
• Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel; climb stairs, stoop, carry/lifting up to 5O lbs.
• Ability to sit at a desk.
• Specific vision abilities required include close vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
• Regularly utilizes manual dexterity to put parts or pieces together quickly and accurately.

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.